Head of Strategy & Operations

Latitude

2d • Hybrid

About The Position

Latitude is an early-stage payments fintech building modern infrastructure for global money movement. We help businesses move value instantly, securely, and with full compliance, leveraging local payment rails and blockchain settlement while delivering a seamless, enterprise-grade experience.
Our team has built and scaled payments and financial infrastructure at Uber, Coinbase, Stripe, Amazon, and Facebook, bringing deep experience across fintech, marketplaces, and global-scale systems. In January 2025, we raised an $8M seed round led by NEA, with participation from Lightspeed Faction, Coinbase Ventures, Paxos, Bitso, Solana Ventures, and others.
We're looking for a Head of Strategy & Operations to work directly with the CEO, set how the company runs, lead our operational teams, and personally drive the work that matters most in any given quarter.
Location: NY or Houston, TX

Requirements

• 8+ years across strategy and operations: business operations, strategy and ops, general management, or a senior generalist role reporting directly to a founder or CEO at a high-growth company. A consulting or banking foundation is welcome if you've since operated.
• A track record of execution. You are known as the person who closes loops. You can point to messy, cross-functional work that landed because you drove it.
• People management experience. You've directly managed operational teams, set service levels, and hired into them.
• Analytical rigor. You own your own data, are comfortable in SQL or the equivalent, and are able to build a model in a spreadsheet without an analyst layer.
• Board-quality materials. You can write a memo and build a deck that a sophisticated investor takes seriously.
• Payments, fintech, or crypto context. You can hold a conversation about settlement, FX, or licensing without translation.
• Comfort in regulated environments. Compliance is a constraint you design around, not a department you route around.
• Startup muscle and low ego. You've worked somewhere small and fast, and you're willing to do the unglamorous work yourself.

Nice To Haves

• Experience as an executive’s direct partner on company-wide execution at a high-growth startup
• Experience scaling a customer support or operations function through a period of rapid volume growth
• International or multi-market operating experience, particularly Latin America, Africa, or Southeast Asia
• Experience with board reporting, investor updates, and fundraising support
• Fluency with AI-assisted workflows and automation tooling for operational work

Responsibilities

• Run the operating system of the company. Own planning, goals, and the weekly and monthly cadence that connects them. Make sure decisions are made, written down, and executed. Chase the ones that don't. Automate where possible.
• Manage our operations teams. Customer support, product operations, and compliance operations report into you. Own service levels, staffing, tooling, and escalation paths as transaction volume grows.
• Own the executive workstreams. Board decks, investor updates, all-hands, and preparation for the meetings that matter. When the CEO hands you a problem, you take it end-to-end and come back with it finished.
• Do the analysis behind the decisions. Corridor economics, pricing, partner performance, build-versus-buy, and market entry. Bring recommendations with a point of view, not just the data.
• Support product with strategy. Partner with product on prioritization, market sizing, and competitive positioning. Be the connective tissue between what customers are telling operations and what engineering is building.

Benefits

• Comprehensive medical, dental, vision, and life insurance with generous company contributions
• Meaningful early-stage equity and a 401(k)
• Unlimited PTO and 10 paid federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed