Head of Solutions Engineering

Humanoid • Cambridge, MA

22h

About The Position

Humanoid is seeking a Head of Solutions Engineering to turn customer operational needs into feasible, commercially compelling robotics solutions. Based in Boston, this role partners with Commercial, Product, Engineering and Deployment teams to lead technical discovery, define customer requirements, and guide opportunities from initial evaluation to scaled deployment.

Initially, the role is a core individual-contributor position, personally visiting customer sites, designing solutions, developing technical proposals, and creating pre-sales material for the Commercial team. As demand grows, the Head will establish and lead the Solutions Engineering function across the UK/EU, US and MENA, hiring and developing regional engineers while remaining directly involved in strategic opportunities.

The role covers customer discovery and business-case development; solution design and Product partnership; technical pre-sales and commercial enablement; demonstrations, proofs of concept, pilots and deployment handover; and building the operating model, tools and team for a global function.

Requirements

• 8+ years of proven experience in Solutions Engineering, Solutions Architecture, Pre-Sales Engineering or a similar customer-facing technical role.
• Solid understanding of industrial workflows, automation systems and integrations with platforms such as WMS, MES and ERP.
• Strong commercial acumen, including experience building business cases, ROI models, fleet-sizing estimates, TCO assessments and deployment cost models.
• Ability to work cross-functionally with Commercial, Product, Engineering, Deployment and customer stakeholders to validate feasibility, manage technical risks and align on delivery commitments.
• Willingness to travel to customer sites and work closely with teams and customers across the UK/EU, US and MENA.

Nice To Haves

• Experience in robotics, industrial automation or complex hardware solutions.
• Direct experience with humanoid robotics, autonomous mobile robots (AMRs), industrial robotics or AI-driven automation.
• Familiarity with operational modelling, simulation tools and robotics deployment economics.
• Experience scaling a Solutions Engineering or technical pre-sales function in a high-growth technology company.

Responsibilities

• Lead customer site visits and operational assessments to understand workflows, volumes, layouts, materials, shift patterns and constraints, and identify repeatable, high-value use cases for humanoid robotics.
• Align customer Operations, Engineering, IT, Safety, Procurement and executive stakeholders on problems to solve and measurable success criteria, including throughput, availability, accuracy and human intervention.
• Build business cases and fleet-sizing models covering utilisation, labour assumptions, total cost of ownership, payback, performance sensitivity and deployment ramp-up.
• Define solution concepts, workflows, layouts, robot configurations, infrastructure and interfaces with customer systems such as WMS, MES, ERP and existing automation.
• Work with Product and Engineering to validate feasibility, distinguish demonstrated capabilities from development requirements, and agree capability gaps, owners, validation plans and realistic timelines.
• Translate customer demand into prioritised Product requirements, balancing commercial value, engineering effort and potential reuse across customers.
• Identify safety, cybersecurity and deployment compliance requirements, coordinate with relevant specialists, and document actions needed for customer approval.
• Own technical content for proposals, solution specifications, statements of work, RFI/RFP responses and customer technical due diligence, working with Commercial and Legal on commitments.
• Provide technical cost and resource estimates to support pricing, deployment planning and commercial risk assessment.
• Create and maintain the pre-sales technical library, including capability and performance evidence, use-case descriptions, presentations, reference architectures, layouts, integration guides, FAQs, demonstration assets, business-case models and requirements/SOW templates.
• Train Commercial colleagues and relevant partners to qualify use cases, gather site data and communicate approved technical capabilities consistently.
• Use operational modelling and simulation, including Humanoid AnalitIQ where appropriate, to assess suitability and deployment economics.
• Define the technical scope of demonstrations, proofs of concept and pilots, including baseline measurements, test conditions, resources, milestones, pass/fail criteria and acceptance evidence.
• Connect evaluations to measurable long-term business cases and credible paths to larger fleet or multi-site deployment.
• Coordinate technical input to trials with Product, Engineering and Deployment; evaluate results, resolve gaps and turn learning into revised requirements and reusable material.
• Define the Solutions Engineering operating model, ownership, technical review process and engagement with regional sales teams, Product, Engineering and Deployment.
• Develop a phased hiring and coverage plan across the UK/EU, US and MENA, aligned to pipeline value, opportunity complexity, travel demand and delivery capacity.
• Recruit, onboard, coach and lead regional Solutions Engineers, setting consistent standards for discovery, solution design, technical documentation and commercial judgement.
• Establish tools, CRM discipline, a knowledge base and reporting to track requirements, feasibility decisions, proposal progress, technical risks and team performance.

Benefits

• Stock options with meaningful upside as the company scales.
• 30+ paid days off, including 23 days of annual leave, all UK bank holidays and additional company closure days, including a Christmas–New Year shutdown.
• Private healthcare, including virtual and in-person care.
• Pension scheme with an 8% total contribution (5% employee, 3% employer) on full earnings.
• Free daily breakfast, catered lunch and snacks in-office.
• Opportunity to collaborate with engineers, researchers and product experts building AI and humanoid robotics.
• Direct access to founding leadership, input on product direction and ownership of key initiatives from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed