Head of Solutions Engineering

Serval • San Francisco, CA

2d • $250,000 - $350,000

About The Position

This is the leader who builds and owns Solutions Engineering at Serval. You'll define the function from the ground up: the strategy, the hiring bar, the playbook, and the technical motion that turns sophisticated IT and security buyers into customers. You'll start as a hands-on, player-coach leader, carrying technical deals yourself while you grow a team of technical sellers, set the standard for how Serval demos and runs technical evaluations, and build the systems SEs will use.

You'll partner directly with the founders, GTM leadership, and Product to make the technical win repeatable and to feed the hardest field signals back into the roadmap. Because the function is new, you’ll get to write the playbook(s).

Requirements

• 10+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company, including 2+ years leading or managing technical sellers.
• A track record of building or scaling a Solutions Engineering function: hiring the team, setting the bar, and creating the systems (demos, eval frameworks, enablement) that make it repeatable.
• Proven ability to sell technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
• Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck, and you can teach others to do the same.
• Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
• Excellent communication and storytelling, translating complex concepts for both engineers and executives, and the leadership presence to represent Serval at the most senior levels.
• A builder's instinct and high ownership, energized by being first, defining the function, and creating the systems that scale a team.

Nice To Haves

• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Responsibilities

• Own Solutions Engineering at Serval: the strategy, the hiring plan, the team, and the technical motion that clears the path to pilot for every prospective customer.
• Hire, manage, and develop the SE team, starting with the founding Solutions Engineer, and set the standard for technical selling that the next generation of SEs will inherit.
• Operate as a player-coach: personally carry strategic and early technical deals (discovery, architecture conversations, security reviews, executive briefings) while building the team that takes them on at scale.
• Build the foundational SE toolkit from scratch: demo environments, reference architectures, technical evaluation frameworks, technical FAQs, competitive positioning, and enablement that ramps new hires fast.
• Define the technical sales motion alongside the founders and account executives, and codify the controlled scope of value-based use cases and success criteria that turn evaluations into pilots.
• Be the senior, credible voice on security and access: guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
• Stand up the metrics and operating cadence for the function: technical win rates, pilot conversion, time-to-value, and the forecasting inputs leadership relies on.
• Own a clean handoff to the Deployment team at pilot kickoff, and build the process that makes that handoff repeatable as volume grows.
• Act as the bridge between the field and Product: capture the hardest objections and feature gaps, prioritize them with engineering, and bring real customer signal into the roadmap.

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed