Head of Service Operations North America

Sartorius

1d•Remote

About The Position

Sartorius has a position for a remote-based Head of Service Operations North America. In this role, you will be responsible for managing the service business area in accordance with the global service and local service strategy and policies. The holder of this position will oversee the achievement of the turnover and profitability targets for the service business area and provide an excellent level of service support which enhances the reputation of the company. The ideal candidate will be located in a commutable distance to Ann Arbor, MI

Requirements

Bachelors degree in business or scientific related field
10+ years of proven service experience, more recently within a management role
Experience in technical service equipment (life science, pharma, medical or similar)
Results and delivery oriented
Strong customer focus
Effective leadership and organizational development skills
Proven analytical and problem-solving skills
Strategic thinker
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Be accountable for all aspects of regional service delivery and assurance to customers
Develop the local business plan and strategy in line with the global strategy
Formulate and implement actions necessary to achieve the targets set out in the annual budget within the limits of the policy for the service business area
Co-operate closely with regional sales and marketing to support the company's strategies
Develop and improve service portfolio
Transfer customer needs to the service support functions (tech support, spare part management, service marketing)
Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase service business
Develop the marketing communication plan with managers and within the budget

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Wide selection of health and well-being support such as a variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service