Head of Sales & Operations

Orangetheory•Madison, MS

6d•Onsite

About The Position

Orangetheory Fitness Madison is looking for a proven sales professional who is ready to step into a leadership role and take ownership of both sales performance and day-to-day studio operations. This is not simply a fitness, front-desk, or administrative management position. Sales performance is at the center of this role. We are looking for someone who understands how to work toward measurable goals, manage a sales pipeline, follow up consistently, close sales, understand KPIs, develop others, and take ownership of results. The right candidate will combine strong sales ability with maturity, leadership, accountability, and the ability to solve problems without needing constant direction.

Requirements

Demonstrated success in a sales-focused position
Experience working toward measurable sales goals and KPIs
Ability to clearly explain personal sales performance and results
Comfortable making calls, following up with prospects, overcoming objections, and asking for the sale
Experience leading, training, mentoring, or developing others
Demonstrated stability and success in previous employment
Professional and confident communication skills
Organized and able to manage multiple responsibilities
Takes initiative and follows through
Comfortable being held accountable for measurable results
Ability to think like an owner—recognizing problems, developing solutions, and taking responsibility for outcomes
Looking for an opportunity to grow rather than simply their next short-term job

Nice To Haves

Fitness industry experience is not required.
A college degree is not required.
Successful candidates could come from backgrounds such as retail sales, wireless, banking, automotive, hospitality, membership sales, medical/aesthetic sales, restaurant management, or other KPI-driven sales environments.

Responsibilities

Drive new membership sales and overall studio growth
Take ownership of the studio's lead pipeline and sales process
Consistently follow up with prospects by phone, text, email, and in person
Understand and monitor key sales metrics and KPIs
Identify where opportunities are being lost and take action to improve results
Help establish and maintain high standards for lead follow-up, appointments, show rates, conversions, and closing
Lead from the front by actively participating in the sales process
Provide day-to-day leadership for our Sales Associate team
Coach and develop team members to become stronger and more confident salespeople
Establish clear expectations and hold the team accountable for performance
Help train new employees and reinforce studio processes and standards
Provide direction and solve routine staff issues without unnecessary escalation to ownership
Create an environment built around professionalism, communication, accountability, and results
Help oversee the day-to-day operation of Orangetheory Fitness Madison
Ensure studio systems, procedures, and initiatives are consistently executed
Monitor membership and operational KPIs
Assist with scheduling, staff coverage, membership issues, retention efforts, and other operational responsibilities
Recognize problems early and take initiative to solve them
Follow through on responsibilities without needing constant reminders or supervision