Head of Sales Operations, North America - New York, San Francisco, Austin or Toronto
About The Position
As the Head of Sales Operations within our Revenue Operations organization, you will lead and scale the operational engine that powers our Sales organization. Reporting to the Global Head of Revenue Operations, You’ll partner closely with Sales, Marketing, Finance, and GTM leadership to drive strategic planning, operational excellence, and data-driven decision making across the revenue funnel. You will lead and develop a high-performing Sales Operations team while owning core initiatives including territory planning, capacity modeling, forecasting support, pipeline management, deal desk operations, sales compensation, and process optimization. This role requires a strategic operator who can balance executive-level thinking with hands-on execution in a fast-paced, high-growth SaaS environment.
Requirements
- Bachelor’s degree or equivalent practical experience
- 8 years of experience in B2B SaaS Revenue Operations or Sales Operations
- 4 years of people management experience leading high-performing operational teams
- Strong experience supporting Sales and BDR/SDR motions in a high-growth environment
- Experience owning or partnering closely with Deal Desk operations
- Deep expertise with Salesforce and core revenue systems
Nice To Haves
- Experience with modern GTM tooling including HubSpot, Gong, Outreach, and data enrichment platforms
- Experience driving AI-enabled workflows and automation within Revenue Operations
- Strong understanding of sales compensation design and GTM planning methodologies
- French language proficiency is a plus
Responsibilities
- Partner with Sales leadership to drive GTM strategy, territory design, account prioritization, capacity planning, and performance optimization
- Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews
- Own and optimize sales processes, workflows, and systems with an AI-first mindset focused on automation and scalability
- Lead Deal Desk operations, including deal structuring, approval workflows, pricing governance, discount management, and cross-functional coordination with Finance, Legal, and Sales leadership to improve deal velocity and quality
- Advise leadership on sales compensation structures, incentive programs, and SPIFF strategies; oversee policy administration and governance
- Partner cross-functionally with Marketing Operations to improve lead management, speed-to-lead, routing, and top-of-funnel ROI
- Drive adoption, standardization, and continuous improvement across Salesforce and core GTM tools, in close partnership with the GTM Systems team.
- Collaborate with Finance and executive leadership on annual planning, headcount modeling, and operational planning initiatives
Benefits
- Competitive compensation package (NYC/SF: 200K - 230K USD; TOR: 145K- 155K CAD)
- Stock options to ensure you have a stake in Pigment's growth
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- Generous time off and parental leave policies
- Trust and flexible working hours
- One company offsite every year
- Brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Employer-sponsored 401(k), enabling you to prepare for retirement
- Remote-friendly environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
