Head of Sales - North America
About The Position
We’re looking for a commercially driven Head of Sales to lead our North America business at Intrepid Travel. This senior leadership role sits on the North America Management Team and reports to the General Manager, Canada. The Head of Sales is accountable for driving revenue growth, sales performance, and customer experience across North America, leading high-performing Sales, Customer Service, and Tailormade teams within a hybrid contact center environment. In this role, you will define and execute a clear commercial strategy, optimize conversion and service delivery, and foster a high-performance culture grounded in accountability, coaching, and continuous improvement. As part of a globally connected business, you will play a key role in enabling a seamless 24/7 customer support model, partnering closely with global stakeholders, including the General Manager, Global Inside Sales, and regional sales leaders, to ensure alignment, consistency, and excellence across markets.
Requirements
- 7+ years’ experience leading sales and contact centre operations, ideally in a global environment
- Proven track record delivering sales and service strategies that drive revenue and customer satisfaction
- Strong expertise in contact centre operations, including workforce planning, KPIs (AHT, FCR, SLAs), and 24/7 environments
- Experience leading, coaching, and scaling high-performing sales teams
- Strong commercial acumen, including ownership of budgets/P&L
- Proficiency with CRM platforms (e.g. Salesforce) and performance reporting
- Strong resource and change management capabilities to enhance productivity and profitability
Responsibilities
- Driving revenue growth, sales performance, and customer experience across North America.
- Leading high-performing Sales, Customer Service, and Tailormade teams within a hybrid contact center environment.
- Defining and executing a clear commercial strategy.
- Optimizing conversion and service delivery.
- Fostering a high-performance culture grounded in accountability, coaching, and continuous improvement.
- Enabling a seamless 24/7 customer support model.
- Partnering closely with global stakeholders to ensure alignment, consistency, and excellence across markets.
Benefits
- Comprehensive benefits package
- Additional perks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
