Head of Royalty Services

Dolby Laboratories, Inc.•Millcreek Township, PA

2d•$152,000 - $209,000•Hybrid

About The Position

Via Licensing Alliance, a subsidiary of Dolby Laboratories, is seeking a Head of Royalty Services to lead the Royalty Services department. This senior management position is responsible for strategic planning and day-to-day management of workflows related to patent license administration, royalty reporting, and royalty distributions to patent holders. The role requires close collaboration with various internal departments including Royalty Services Managers, Licensing, Program Management, Legal, Business Development, IT, Finance, and Accounting to achieve departmental and Company goals and deliver excellent customer service. The Head of Royalty Services must possess strong leadership, customer service management, communication, collaboration, and analytical skills, and will report to the VP of Finance. This is a hybrid role requiring three days per week in the Denver office.

Requirements

10+ years of extensive, directly related experience
Detailed knowledge of auditing standards
College degree required
Advanced working knowledge of Microsoft business applications, especially Excel and Outlook
Working knowledge of Jira, project management and issue-tracking software
Well-developed interpersonal, communication, negotiation, and management skills
Ability to build trusted, collaborative working relationships with department leads, executives, and internal stakeholders to ensure strong cross-functional alignment and effective partnership across the organization
Demonstrated ability to lead people and achieve results through others
Detail-oriented with the ability to work independently
Ability to organize and manage multiple priorities

Nice To Haves

CPA, MBA, or other relevant professional designation preferred

Responsibilities

Lead and develop the Royalty Services department, providing strategic and operational leadership for the team. Establish clear goals, priorities, performance expectations, and accountability while fostering a culture of communication, collaboration, responsiveness, continuous improvement, and exceptional customer service.
Oversee royalty operations and financial performance, including billing, royalty reporting, royalty allocations, revenue forecasting, and budgeting. Ensure work is accurate, timely, efficient, and compliant with established policies, procedures, internal controls, and SOC 1 requirements.
Oversee licensee reporting, customer service, compliance, ensuring royalty reports and payments are received and processed timely. Provide direction on delinquent accounts, payment arrangements, compliance issues, and escalations, while ensuring licensees, patent holders, and internal customers receive timely, professional, and solutions-oriented responses.
Manage the tax certificate process, ensuring timely collection, review, validation, and maintenance of required tax documentation for licensees. Establish processes and controls to monitor certificate status, address deficiencies, and minimize tax-related risks and payment delays.
Establish and manage department KPIs and performance metrics to measure operational effectiveness, including billing and reporting timeliness, accuracy, customer response times, workload, and service levels. Regularly evaluate results, address performance gaps, and communicate key trends, risks, and opportunities to the VP of Finance and senior leadership.
Drive process improvement and operational excellence by proactively identifying inefficiencies, recurring issues, and opportunities to improve processes, systems, technology, and team workflows. Lead initiatives that improve efficiency, accuracy, scalability, controls, and the overall customer experience, ensuring improvements are properly documented and implemented.
Support existing and future revenue programs, partnering with the President, Business Development, Program Management, Licensing, and other leaders to evaluate business opportunities, develop operational processes, implement new revenue programs, and ensure Royalty Services is prepared to support organizational growth.
Build strong cross-functional relationships with the offices of the President and General Counsel, Licensing, Program Management, Global Compliance, IT, Accounting, and other internal stakeholders. Serve as a trusted business partner and subject matter expert, providing timely communication, sound analysis, and effective solutions to operational and business issues.
Develop and maintain a high-performing team, providing coaching, feedback, training, and ongoing performance management. Ensure employees understand their responsibilities and priorities, meet established deadlines and service expectations, communicate proactively, and take ownership of delivering high-quality work.

Benefits

Flexible work options, including a 9/80 schedule for U.S. employees with every other Friday off—more than 26 three-day weekends each year.
Competitive compensation, including base salary and bonus opportunity.
Comprehensive medical, dental, and vision coverage, plus Health Savings Account contributions.
401(k) plan with a 50% company match on the first 6% of eligible pay contributed on a pre-tax or Roth basis.
Employee Stock Purchase Plan (ESPP).
Generous holiday, vacation, and sick leave.
Maternity, child bonding, and family care leave programs, as well as short- and long-term disability benefits.
Programs and resources that support your physical, financial, and social well-being.
Social activities, including team events and onsite gatherings, all-company updates, and retreats.
Catered weekly lunches, plus snacks and drinks when working in the office.
Temporary remote work options for eligible employees, with approval, for up to 30 calendar days (20 workdays) in a 12-month period from a location other than their designated office or home location.
Tuition reimbursement program.