Head of Retention
About The Position
eJam is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between. We’re not a startup hoping something works. We’re a team that has done it repeatedly — taken products from zero to eight figures, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership. This is the place where you’ll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this.
Requirements
- 5+ years of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands)
- Deep hands-on experience with Klaviyo or similar ESP and SMS platforms
- Proven success improving LTV and reducing churn in a subscription business
- Strong analytical skills with experience in cohort analysis and forecasting
- Experience partnering with CX teams to implement customer feedback loops
- Strong communication and project management skills
- Ability to think strategically while executing quickly and independently
Responsibilities
- Own customer lifetime value by developing and executing strategies that increase repeat purchase rate and subscription longevity
- Build and optimize systems that proactively identify and retain at-risk subscribers
- Create and manage winback and reactivation campaigns
- Oversee lifecycle marketing across email and SMS platforms (Klaviyo or similar)
- Build and optimize automated flows, segmentation strategies, and promotional campaigns
- Maintain dashboards tracking churn, retention, cohort behavior, and LTV
- Analyze data weekly to identify trends and performance improvement opportunities
- Forecast retention performance and recommend growth initiatives
- Partner with Growth to align acquisition messaging with retention strategy
- Collaborate with CX to implement customer feedback into lifecycle improvements
- Design onboarding, post-purchase nurture, subscription save, and loyalty programs
- Lead ongoing A/B testing across messaging, offers, timing, and segmentation
- Advocate for the customer experience using both quantitative and qualitative insights
Benefits
- Competitive base salary designed to reward high performance and impact
- 401(k) plan with company matching
- Comprehensive health benefits including medical, dental, and vision coverage
- Stock option plan so you can share in the value you help build
- Generous paid time off and company holidays
- Real ownership and autonomy to drive measurable growth
- Ongoing professional development opportunities as we scale
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
