Head of Resident Experience

Nellsar Careers

8d•Hybrid

About The Position

Join the Nellsar Family Nellsar is a family-run care group with 13 Homes across Kent, Surrey and Essex. Compassion is at the heart of everything we do, and we're dedicated to creating warm, welcoming Homes where residents feel valued, comfortable and truly part of the family. From expert residential, nursing and dementia care, to in-house physiotherapy and rehabilitation, engaging activities, and our innovative approach to nutrition and wellbeing, we deliver personalised care with genuine kindness. We're looking for an experienced and passionate Head of Resident Experience to lead and enhance the resident experience across the group. This is a unique opportunity to shape the future of resident wellbeing, recreation and dementia care within a highly regarded care group. With responsibility for leading and evolving Nellsar's Dementia Strategy, you will influence practice across the organisation, ensuring the latest evidence-based approaches, dementia-friendly principles and innovative programmes are embedded throughout our Homes. Working closely with operational teams, Home Managers and senior leaders, you'll drive excellence in resident experience, enabling residents to live meaningful, fulfilling lives while supporting outstanding quality and regulatory outcomes. We're seeking an inspirational and credible leader who combines strategic thinking with a hands-on approach. You'll be passionate about advancing dementia care and have the ability to influence, coach and support teams to embed best practice, drive innovation and deliver exceptional resident experiences across multiple Homes. As a recognised subject matter expert, you'll be comfortable shaping strategy, building capability and championing approaches that enable residents to live meaningful, fulfilling lives. In return, you'll join an organisation that genuinely lives its values and is committed to investing in quality, innovation and continuous improvement.

Requirements

Significant experience leading resident experience, wellbeing, activities or dementia services within a health and social care setting
Strong knowledge of person-centred care, meaningful occupation, wellbeing principles and dementia best practice
Experience developing and implementing dementia, wellbeing or service improvement strategies and initiatives
Proven ability to coach, develop and inspire teams to deliver outstanding resident outcomes
Experience using quality assurance processes, audits and performance data to drive improvement
Strong stakeholder management, communication and influencing skills
Experience managing budgets and resources effectively
A specialist qualification in dementia care, dementia leadership or person-centred care
A relevant qualification or equivalent experience in Health & Social Care, Wellbeing, Leadership or a related field
A full UK driving licence and willingness to travel regularly between our Homes

Nice To Haves

Experience leading a dementia strategy across multiple sites
A degree-level qualification in a relevant discipline
Experience building relationships with regulators, professional bodies and external partners
Experience working across multi-site residential, nursing or dementia care services.

Responsibilities

Leading Nellsar's Resident Experience and Dementia Strategies across our Homes
Driving innovation and embedding evidence-based dementia best practice
Supporting and developing in home Resident Experience teams to deliver great resident-centred experiences
Championing meaningful occupation, wellbeing, life story work and dementia-friendly approaches
Leading the ongoing development of the Namaste programme and other wellbeing initiatives
Using data, audits and feedback to measure impact and drive continuous improvement
Building strong relationships with residents, families, colleagues and external partners
Working collaboratively with operational and support teams to enhance resident outcomes
Managing budgets and resources to deliver high-quality services and value for money