Head of Recruiting Operations

Okta•Chicago, IL

19h•$160,000 - $246,000•Hybrid

About The Position

Okta is seeking a Head of Recruiting Operations to lead the evolution of its global recruiting operations function. This role involves partnering closely with Talent Acquisition, People, Finance, and other stakeholders to enhance hiring efficiency, improve decision-making, and elevate the experience for all involved in the hiring process. The position offers an opportunity to scale a high-impact recruiting engine during a critical growth phase by designing and operationalizing programs, processes, and enablement strategies. The ideal candidate will view recruiting as a system of interconnected workflows and be motivated by improving hiring through data, insights, and operational rigor.

Requirements

8+ years of experience in Recruiting Operations, Talent Operations, or related roles.
Proven track record of improving recruiting processes and driving operational excellence at scale.
Strong experience with recruiting metrics, analytics, and performance management.
Experience building enablement programs and improving hiring manager and interviewer effectiveness.
Excellent stakeholder management and cross-functional collaboration skills.
Strong program management and change management capabilities.
A practical, data-driven mindset with a focus on execution and outcomes.

Responsibilities

Design and continuously improve scalable, global recruiting processes that enable high-quality hiring at speed.
Design and implement a recruiting coordination process that's scalable and efficient.
Identify friction points across the hiring lifecycle and drive process improvements that increase efficiency and consistency.
Establish clear operating rhythms, SLAs, and performance standards across recruiting teams.
Lead change management efforts to roll out new processes and ensure adoption across regions and functions.
Build and deliver onboarding and enablement programs for recruiters and hiring managers to improve hiring effectiveness.
Develop frameworks for structured interviewing, evaluation quality, and consistent decision-making.
Create playbooks, training, and best practices that elevate hiring manager capability and interviewer performance.
Partner with TA leadership to reinforce high standards for candidate experience and hiring outcomes.
Define and track key recruiting metrics (e.g., time-to-fill, pipeline health, conversion rates, interviewer effectiveness).
Translate data into actionable insights that improve team performance and inform decision-making.
Partner with Finance and TA leadership on hiring forecasts, capacity planning, and performance analysis.
Build reporting frameworks that bring visibility and accountability to hiring outcomes.
Partner closely with Talent Acquisition, People, Finance, and business leaders to align on hiring priorities and execution.
Collaborate with systems and IT partners to ensure tools effectively support recruiting workflows (without owning the systems directly).
Act as a connective layer between strategy and execution, ensuring hiring goals translate into operational outcomes.
Build, lead, and develop a high-performing Recruiting Operations team.
Drive consistency and operational excellence across global recruiting teams.
Serve as a strategic partner to TA leadership on performance, process improvements, and scaling the function.
Create a culture of continuous improvement, accountability, and data-driven decision-making.