Head of Program Management

Ericsson•Plano, TX

1d•Hybrid

About The Position

We are seeking an experienced Program Director to lead the AT&T Network Management & Cloud Infra Programs. The ideal candidate should hold GIAP 8 certification and possess extensive expertise in successfully managing large-scale transformative programs. This role is critical in driving strategic objectives, ensuring operational excellence, and achieving impactful results for AT&T’s EIAP/ SMO & CNIS Infra products implementation.

Requirements

Bachelors degree in Electrical/Telecommunications Engineering, Computer Science or equivalent; a postgraduate degree is a plus.
GIAP 8 Certification: Demonstrated mastery of advanced skills in program management and leadership as validated by GIAP standards.
Proven Expertise in NM & Core Programs: Successfully led Core transformation & Network management projects, showcasing a track record of driving innovation, operational efficiency, and business growth.
Cloud Native Knowledge: Deep understanding of cloud-native technology and infrastructure, including solutions like Kubernetes orchestration, CI/CD processes, software lifecycle management (LCM), and microservices architecture.
AI and Automation Enablement: Strong understanding and experience with leveraging AI-driven and automation-based methodologies to enhance efficiency, improve execution timelines, streamline operations, and enable digital transformation in complex network environments. Proven ability to integrate AI and automation into large-scale Cloud Native initiatives.
Strategic Visionary: Ability to build winning strategies that align with customer needs, optimize network function integration, and deliver transformative outcomes.
Leadership & Mentoring: Experienced in coaching and mentoring towards excellence, contributing to content generation, community leadership, and driving ROI in organizational goals.
Communication & Stakeholder Management: Strong customer handling and stakeholder relationship skills with experience in delivering cross-functional collaborations.

Nice To Haves

Security Expertise (Optional): Knowledge of telecom security, trustworthy AI, and regulatory frameworks as applied to CSS products.
Demonstrated growth mindset with a passion for driving cutting-edge Cloud Native products.
Prior hands-on experience with AT&T account Programs/Projects.

Responsibilities

Lead Program Management: Oversee all aspects of AT&T’s Network Management & Cloud Infra projects, ensuring seamless execution across planning, implementation, and delivery phases.
Financial Discipline: Accountable for achieving financial targets set for the programs & managing financial hygiene and governance across the programs.
Strategic Alignment: Align program objectives with AT&T’s strategic goals, driving Network Management transformations and ensuring milestones are achieved effectively.
Customer Engagement: Act as the primary liaison between Ericsson and AT&T, addressing customer demands and delivering high-quality solutions.
Resource Optimization: Manage project resources efficiently, ensuring timely delivery while maintaining cost-effective operations.
Stakeholder Collaboration: Fit in within Ericsson’s CORE3 structure as a CFR and Work closely with cross-functional teams and stakeholders, including technical and business units, to deliver desired outcomes.
Risk Management: Identify potential risks and implement mitigation strategies to keep the program on track.

Benefits

Choice of three medical plan options
Dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits towards basic life insurance and basic accidental death and dismemberment coverage
Company credits towards short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs