Head of Production Management, Equities Trading, Director

Citi • New York, NY

6d • $170,000 - $300,000 • Onsite

About The Position

This is a highly critical leadership role within Markets Production Management, supporting day-to-day activities for Equities North America trading. The role oversees more than 35 support engineers responsible for algorithmic trading, high-touch trading systems, and client and market connectivity. The Head of Production Management ensures maximum system uptime while driving initiatives to reduce support effort, automate platform resiliency, and introduce best-in-class observability for latency, potential performance bottlenecks, and failure detection. The role also influences the area's strategic direction and serves as a trusted business partner.

The position carries management responsibility for a team or multiple teams, including people management, budget and planning, performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval. It requires extensive business, functional, and people-management experience in an applications support role, senior stakeholder management, and the ability to lead managers in a diverse, distributed environment.

Requirements

• 15+ years of relevant experience.
• In-depth knowledge of FIX.
• In-depth knowledge of Equities and client connectivity.
• Firsthand experience with best-in-class observability tools.
• Advanced-level experience in an applications support role, with extensive business, functional, and people-management experience.
• Experience managing senior stakeholders.
• Quality orientation and a strong eye for detail.
• Process-driven approach and appreciation of industry best practices.
• Strong analytical skills and attention to detail.
• Ability to develop and maintain effective, positive working relationships with peers, stakeholders, and management.
• Proactive, organized, thorough, and energetic approach.
• Excellent communication skills, including presenting to senior-management-level stakeholders.
• Experience as a manager of managers in a diverse, distributed environment.
• Demonstrable record of impactful organizational improvement.
• Demonstrable senior application support or project-management experience relating to distributed teams and managing managers.
• Self-motivation, drive, and determination to achieve goals.
• Ability to analyze problems.
• Ability to share information effectively with other support team members and technology teams.
• Ability to plan and organize workload.
• Clear and concise written and verbal communication skills.
• Ability to communicate appropriately with relevant stakeholders.
• Bachelor’s or university degree; managerial experience.
• Master’s degree preferred.

Nice To Haves

• Master’s degree.

Responsibilities

• Apply in-depth understanding of concepts and procedures within the area, and basic knowledge of other areas, to resolve issues with impact beyond the immediate area.
• Establish strategic plans for the function and understand how applications support contributes to organizational business objectives.
• Manage a team or multiple teams, including people, budget and planning, performance evaluations, compensation, hiring, disciplinary actions, terminations, and budget approval.
• Evaluate subordinate performance and make decisions regarding pay increases, hiring, terminations, and other personnel actions.
• Influence and negotiate with senior leaders across functions and communicate with external parties as needed.
• Own and lead disaster recovery plans.
• Lead and deliver local staff forums, present global, regional, and location news, and encourage global collaboration.
• Contribute to defining and implementing departmental standard methodologies, ensuring transparency and consistency across regional and global teams.
• Ensure the team follows standard methodologies and processes, including compliance with clockwork, resilience, and capacity planning.
• Build positive relationships with infrastructure and other functional support teams to drive efficiency.
• Set measurable, challenging goals for self and team to support continuous improvement and staff development.
• Ensure development plans are in place for staff.
• Assess risk when making business decisions, protect the firm's reputation and assets, drive compliance with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
• Effectively supervise others and create accountability for maintaining required standards.
• Perform other duties and functions as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director