Head of Product

hive.co•Toronto, ON

10d•$189,000 - $250,000•Remote

About The Position

Hive is seeking a Head of Product to lead its Product, Design, and Product Marketing functions as a single, cohesive team. The role requires an individual who can translate the CTO's long-term vision and product strategy into consistently shipped products, driving adoption and customer satisfaction. This leader will be responsible for building the product operations function, including discovery loops, roadmapping, team rhythms, customer feedback mechanisms, and PMM-led launches. The position will also play a key role in shaping Hive's AI product surface, enhancing productivity, and optimizing the R&D organization's structure in partnership with engineering leadership.

Requirements

Experience as a builder who manages builders, with a track record of writing PRDs, scoping trade-offs, and shipping successful products.
Proven ability to train others in product development and identify strong PM candidates.
AI fluency and daily use of AI tools for drafting, synthesizing, prototyping, and research.
A clear point of view on the role of AI in the product, workflow, and product organization.
Strong operational skills, including experience designing roadmapping processes, launch checklists, discovery cadences, and OKR cycles in a 50-250 person SaaS company.
A deep connection with customers, demonstrated by a passion for user interaction and the ability to recall customer quotes.
Experience working with designers and product marketers as peers, enabling small teams to achieve significant impact.
Passion for the craft of Product Management, with an obsession for leadership and continuous improvement.
A principled approach, prioritizing strategy, hypothesis, customer needs, and success metrics before starting work.
Comfort operating in a mid-stage SaaS environment with real customers, revenue, and competition.
Ability to move quickly, write clearly, and make decisions efficiently without excessive documentation.

Nice To Haves

Experience building or scaling a product operations function from scratch.
Experience managing Product Marketing Managers (PMMs) and shipping launches that significantly impacted revenue.
Experience in event-tech, live entertainment, ticketing, marketing automation, or vertical SaaS for SMB/mid-market.
Experience reporting to a strong CTO or founder and successfully managing that partnership.

Responsibilities

Lead Product, Design, and Product Marketing as one team, with eight direct reports (three PMs, two designers, and three product marketers).
Be accountable for team output, shipping process, adoption, and Net Promoter Score (NPS).
Build the product operating system, establishing planning cadences, discovery rituals, launch processes, and key metrics.
Shape Hive’s AI product surface, defining its presence across the product and identifying strategic bets.
Tighten the productivity loop by shortening the time from idea to learning, removing friction, and sharpening focus.
Provide input on organizational design for Product, Design, PMM, and Engineering to ensure speed and efficiency.
Foster a deep understanding of customers by ensuring the team engages with customer calls, onboardings, and feedback.
Hire and coach individuals who are builders and product shapers, not just project managers.
Run Product Marketing as a peer function, emphasizing ownership of positioning, competitive intelligence, pricing input, and launch outcomes.
Partner closely with the CTO, engineering leadership, and founders to translate strategy into shipped product and measurable outcomes.