Head of Product

Fidelity•Boston, MA

About The Position

Note: Fidelity will not provide immigration sponsorship for this position. We are changing the way individuals engage with their financial lives by delivering personalized, always-on guidance through a digital coaching experience. We are passionate about what we do and build products that tackle real-world financial complexity with simplicity, intelligence, and empathy. We are seeking a Head of Product (VP level) to lead the product organization for Fidelity’s Digital Coach within Fidelity Labs. Our team is building an AI-native financial coaching platform that helps customers plan, decide, and take action to improve their financial outcomes. As the Head of Product, you will define and drive the product vision, strategy, and execution for Digital Coach. You will lead a team of product leaders and managers, own key business outcomes, and partner cross-functionally to build and scale a category-defining experience at the intersection of financial services and AI. You will be responsible for a range of Product Leadership activities, including: Partner with Engineering, Design, Data Science, and business partners to deliver seamless, intelligent customer journeys Be comfortable operating as an individual contributor in a product management role in the early days Drive end-to-end product execution across a portfolio of capabilities including guidance, planning, and embedded action Lead and scale a high-performing product organization, including senior product managers and leaders Translate customer needs, behavioral insights, and market trends into clear product strategy and differentiated experiences Nurture key partner relationships across external Fidelity partners, technology and product organizations Ensure a deeply customer-centric and data-driven approach, continuously learning and iterating based on performance and feedback

Requirements

12 plus years of proven experience in product management, with significant senior leadership experience (Director/VP level)
Proven track record of building and scaling consumer-facing digital products with measurable business impact
Experience leading product organizations, including managing senior PMs and product leaders
Solid understanding of financial services, FinTech, or financial planning ecosystems
Demonstrated ability to connect product strategy to business outcomes (growth, engagement, revenue, retention)
Strong cross-functional leadership skills, with ability to influence Engineering, Data, Design, and executive partners
Experience operating in ambiguous, fast paced environments with competing priorities
Data-driven approach with experience in experimentation, metrics, and performance optimization
Familiarity with platform thinking, APIs, and modern AI/ML capabilities
Bachelor’s degree or higher (MBA or equivalent experience preferred)

Nice To Haves

Experience building or scaling AI-driven, personalized, or advisory-based products strongly preferred

Responsibilities

Partner with Engineering, Design, Data Science, and business partners to deliver seamless, intelligent customer journeys
Be comfortable operating as an individual contributor in a product management role in the early days
Drive end-to-end product execution across a portfolio of capabilities including guidance, planning, and embedded action
Lead and scale a high-performing product organization, including senior product managers and leaders
Translate customer needs, behavioral insights, and market trends into clear product strategy and differentiated experiences
Nurture key partner relationships across external Fidelity partners, technology and product organizations
Ensure a deeply customer-centric and data-driven approach, continuously learning and iterating based on performance and feedback