Head of Product Performance

S&P Global•Raleigh, NC

2d•$127,470 - $207,700•Hybrid

About The Position

The Product Performance group manages the operational framework for the entire product organization within MI’s Enterprise Solutions. This team designs and manages the processes, data analytics, and tool ecosystems that enable our product teams to build, launch, and scale enterprise solutions effectively and consistently. Comprised of the Product Delivery and Product Operations teams, we are the driving force behind the delivery of superior solutions for our customers. As the Head of Product Performance, you will directly influence how our products go to market and perform. By streamlining the product development lifecycle and leveraging data-driven insights, you will accelerate product delivery, enforce cross-functional alignment, and drive user adoption. Your leadership ensures that our product strategy and operational investments translate directly into measurable efficiency and growth. This role drives organizational efficiency and builds the enterprise-wide "muscle memory" for world-class product delivery.

Requirements

Experience in leadership role managing Product Operations, Product Management, Program Management, or Go-to-Market teams, preferably in enterprise software or financial services.
Proven track record of building, mentoring, and leading high-performing, multi-disciplinary teams.
Strategic understanding of the product development lifecycle (PDLC) and the ability to design, govern, and implement effective operating rhythms at an enterprise scale.
Strong executive-level analytical mindset with the ability to direct analytics strategy and interpret complex data insights to drive business decisions.
Experience acting as an executive sponsor to drive enterprise-wide change management and the adoption of product management ecosystems.
Demonstrated ability to lead through influence, fostering a culture of collaboration, transparency, and continuous improvement across a highly matrixed organization.
Strategic thinker with an "AI-first" vision and experience applying AI concepts to improve organizational operating efficiency.
Exceptional executive communication, presentation, and stakeholder management skills.

Responsibilities

Lead, scale, and mentor the Product Performance function, including the Product Delivery and Product Operations teams, empowering them to execute on complex organizational objectives.
Set the strategic vision and framework for the product development lifecycle (PDLC) and oversee the governance of key operating rituals (e.g., Annual Planning, Quarterly Business Reviews, Product Kick-Offs, Demo Days, etc.).
Direct the framework and strategic approach for critical Tier 1 product launches, enabling your team to build world-class go-to-market products with a delivery-first mindset.
Champion a data-driven culture at the executive level by guiding the analytics team's strategy in leveraging tooling and usage platforms to surface actionable insights and translate data into high-level business strategies.
Define the strategic roadmap for the product organization's operational tool stack and act as the executive sponsor for data integrity initiatives to establish a single source of truth (e.g., in Aha! Roadmap, Pendo, Bloomfire).
Facilitate the learning paths of both internal and external stakeholders through the support and maintenance of our learning platforms and help documentation.
Ensure internal and external roadmaps clearly articulate strategic product direction.
Champion the strategic integration of AI solutions to accelerate the PDLC, sponsor targeted proof-of-concepts, and drive the vision for the operational efficiency of AI tools.
Act as a strategic partner to Product Leads and senior executive leadership, ensuring teams are properly supported, process improvements are adopted, and segment-specific business needs are met.