Head of Product Operations

Adyen•Chicago, IL

8h•Onsite

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Requirements

5+ years of experience in Product Management, Business Operations, or in a Chief of Staff (or similar) role in a global, tech-forward organization.
Comfortable working with global teams across time zones.
Willing to travel regularly (1x/quarter) to meet with them.
An out-of-the-box thinker: Loves solving complex problems.
Excellent at drawing clarifying insights and identifying areas of improvement.
Proactive, and moves quickly to deliver long-term solutions.
An Org-first team player who optimizes for the needs of the organization (over your own).
Collaborates well with everyone, ensuring win-win outcomes.
A clear communicator: Succinct in communications, “cutting to the chase” to deliver key messages with clarity, while ensuring they resonate with the audience.

Responsibilities

Identify and synthesize complex market trends and merchant feedback into actionable strategic shifts, ensuring the product roadmap remains bold yet achievable.
Oversee the planning and execution of talent programs (e.g., promotions, training, talent planning), of leadership alignment (e.g., leadership offsites and meetings), of cross-functional product reviews (e.g., strategy and launch reviews). Work with product leaders to ensure consistency in operating cadence across their organizations.
Act as a proxy for the leader in meetings and with stakeholders across engineering, commercial, operations and functional teams, and with customers to ensure alignment on product launches and commercial goals.
Help the leader with internal and external communications, ensuring a consistent and authoritative voice on product strategy, priorities, product discipline and culture.
Lead high-impact, often ambiguous projects that don't yet have a natural home—ranging from internal restructuring to evaluating new markets.
As a key leader in the Chicago tech hub, build out a strong customer-centric and tech culture for Adyen in the US, identifying opportunities for teams to collaborate together as well as drive visibility and interaction externally with the Chicago tech community.