Head of Product Operations

Suki•Redwood City, CA

6d•$250,000 - $300,000

About The Position

Suki is creating a new category in health technology: the AI-powered digital assistant for healthcare. Our mission is simple but profound—give time back to clinicians so they can focus on what matters most: caring for patients. Today, doctors spend hours navigating complex electronic health record (EHR) systems—modern versions of paper charts that are often unintuitive, fragmented, and time-consuming. Suki changes that. Clinicians using Suki already spend 70% less time on administrative work, and we’re just getting started. As our platform scales across voice, mobile, and enterprise experiences—and as the complexity of our product portfolio grows—we need a world-class operator to build the connective tissue between product, engineering, data, and our go-to-market teams. We’re looking for a Head of Product Operations to bring rigor, clarity, and velocity to how we build and ship products. As Head of Product Operations, you will own the operational backbone of Suki’s product organization. You will be the strategic glue between Product Management, Engineering, Data Science, Design, and our customer-facing teams—ensuring that product development is data-informed, efficiently executed, and tightly aligned with business outcomes. You will build and scale the systems, processes, and analytics capabilities that allow our product teams to move faster, make better decisions, and deliver greater impact. Reporting to the Chief Product Officer, you’ll serve as a trusted strategic partner to executive leadership, bringing operational excellence and a culture of continuous improvement to a rapidly scaling AI-first healthcare company. This is a rare opportunity to define what world-class product operations looks like at a category-defining healthcare AI company—and to set the bar for the industry.

Requirements

10+ years of experience in product operations, program management, product analytics, or a closely related function—with at least 5 years in a leadership role
Proven experience in healthcare technology or related industry
A rare blend of both program management rigor and analytics depth—you’re equally comfortable managing a complex multi-team initiative and building a KPI dashboard
Strong track record of building product operations functions from the ground up in fast-growing technology companies
Deep expertise in product analytics: defining metrics frameworks, building dashboards, and driving data-informed product decisions
Exceptional cross-functional leadership—you know how to influence without authority and build trust with product, engineering, design, clinical, and commercial stakeholders
Technically fluent: comfortable working alongside engineers, data scientists, and ML teams; you understand APIs, data pipelines, and modern product tech stacks
Excellent written and verbal communication; able to distill complexity into clarity for audiences from individual contributors to board members

Nice To Haves

Experience with AI/ML-powered products is a strong plus; understanding of the unique operational challenges of shipping AI at scale (model lifecycle, data quality, experimentation frameworks)
Bay Area–based is ideal, but not required

Responsibilities

Drive Operational Excellence Across the Product Organization
Design and implement end-to-end product development processes—from ideation through launch and iteration—that maximize speed, quality, and cross-functional alignment
Own the product development cadence: planning cycles, sprint rituals, milestone tracking, and executive review rhythms
Identify and eliminate operational bottlenecks, reducing cycle times and improving predictability of delivery
Build the Product Analytics & Insights Engine
Stand up and scale a product analytics function that delivers actionable insights on usage, adoption, retention, and clinical outcomes
Define and maintain the product KPI framework; ensure dashboards and reporting give product leaders real-time visibility into what’s working
Partner with Data Science and Engineering to build scalable data pipelines that fuel experimentation, A/B testing, and evidence-based decision-making
Translate complex data into compelling narratives for executive leadership and board-level reporting
Own Cross-Functional Program Management
Lead complex, cross-functional programs spanning product, engineering, clinical, regulatory, and commercial teams
Build and manage the integrated product roadmap—ensuring dependencies are mapped, trade-offs are visible, and priorities reflect both user needs and business strategy
Drive alignment across stakeholders on scope, timelines, and resource allocation for major product initiatives
Serve as the central coordination point for EHR integration programs, platform launches, and enterprise rollouts
Manage the Product Tech Stack & Tooling
Evaluate, implement, and optimize the product team’s technology stack—including product analytics, feedback management, experimentation, roadmapping, and project management tools
Ensure tooling enables seamless collaboration and data flow across product, engineering, and customer-facing teams
Champion adoption and best practices; train and onboard teams on new tools and workflows
Scale Strategic Communications & Governance
Design and own the product communication cadence: stakeholder updates, release notes, internal product reviews, and customer advisory board coordination
Build governance frameworks for product decision-making, prioritization, and resource allocation
Ensure product strategy and progress are communicated clearly and consistently to executive leadership, the board, and cross-functional partners
Be a Strategic Partner to the CPO & Executive Team
Partner with the Chief Product Officer to translate product vision into operational reality
Provide data-driven recommendations on portfolio prioritization, team structure, and investment allocation
Bring an outside-in perspective: benchmark operational practices against industry best practices and continuously raise the bar