Head of PreSales Engineering

ChapsVision US•New York, NY

17h•Remote

About The Position

ChapsVision is a global leader in Agentic AI and data solutions, at the forefront of the shift to an agentic world where AI agents autonomously execute tasks. The company's mission is to support organizations in their journey to agentic AI, enabling agents that augment human capabilities, facilitate application creation without coding, and execute complex tasks. Trusted by over 2,000 customers across 40 countries, ChapsVision delivers industry-specific solutions through its platforms—ArgonOS, Sinequa, and Chaps Agents. The company is recognized for its innovation, ethical commitment, and rapid growth. As a Head of Presales Engineering, you will help prospects and customers understand the value of Sinequa, ChapsAgents, and ArgonOS, and how it can solve their critical challenges. You will lead a collaborative team, partnering closely with Sales Managers to guide organizations through their evaluation journey. Your responsibilities include building processes for product demonstrations, proof-of-concept cycles, and providing expert guidance on tailoring the product. You will be a technical expert and a trusted advisor, bridging the gap between business and technology.

Requirements

Bachelor's or Master's Degree from an accredited institution in a technical field (CS/IS/IT, Engineering)
8+ years of experience in an engineering / technical role
Experience in a client facing role (internal or external customers) or strong desire to work closely with customers.
Experience hiring, building and leading a presales engineering function
Strong collaboration skills, with an understanding of the importance of timely and effective problem-solving.
Excellent oral and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Ability to work in a fast paced, team environment.
Technical curiosity and a hands-on mindset – Excitement for new technologies and understanding how things work under the hood.
Ability to understand and troubleshoot code written in Angular and at least one backend language (e.g., C#, Java, or C++).
Proficiency in SQL/NoSQL Databases.
Comfortable navigating and understanding systems within the Microsoft ecosystem, including Windows and Azure Cloud Services.

Nice To Haves

Experience with search engines, relevancy tuning, or large-scale indexing
Familiarity with Generative AI tools, prompt engineering, or RAG (Retrieval-Augmented Generation)
Background in legal, private equity, M&A or consulting is a plus

Responsibilities

Build processes in the Presales function that create higher win rates and shorter sales cycles.
Hire and coach an elite team of A players.
Engage with prospects to gather technical and business requirements during discovery sessions.
Configure and customize the product - including AI/NLP models, data connectors, and Generative AI workflows - to align with customer requirements and maximize business value.
Adapt and extend the out-of-the-box user experience (UX/UI) to meet specific project needs.
Configure and present tailored demos and proof-of-concepts that showcase the value of our technology and reflect prospective use cases.
Advise prospects on best practices for enterprise search, AI usage, and data access strategies.
Serve as a subject matter expert on Sinequa’s product, security standards, and integration capabilities.
Articulate technical benefits and capabilities of the product in alignment with customer use cases.
Understand and interpret customer data environments (on-prem and cloud) to ensure seamless integration and adequate enrichment of content.
Provide technical input during RFP/RFI processes and respond to prospect questionnaires.
Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
Lead technical workshops and Q&A sessions to educate clients and deepen their understanding of the product.
Lead technical pre-sales activities such as product demos and proof-of-concept (POC) cycles, tailored to customer industries and use cases.
Act as a trusted advisor throughout the technical evaluation process.
Partner with Sales Managers to support complex, multi-stakeholder deal cycles, including technical discovery, solution design, and executive-level presentations.
Collaborate closely with Customer Success and Operations teams to ensure successful deployments, meet SLAs, and deliver continuous value.
Serve as the voice of the customer by working cross-functionally with Product, Engineering, and R&D to influence roadmap priorities, resolve issues, and advocate for feature enhancements.
Confidently tailor technical presentations and demos across diverse verticals.
Manage multiple active opportunities at various stages of the sales cycle.
Contribute to the evolution of our verticalized solutions in strategic industries such as private equity, legal, and consulting.