Head of PR & Communications

SeatGeek•New York, NY

1d•Hybrid

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With technological savvy and a fan-first attitude, SeatGeek is simplifying and modernizing the ticketing industry. As Head of PR & Communications, reporting to the EVP of Marketing & Comms, you will manage the Comms team and serve as the champion of a consistent narrative across SeatGeek. You'll become a trusted partner across all areas of the business by helping harness momentum and accelerate SeatGeek from a growth stage company to an industry-changing household name. You will own all major communications workstreams, including consumer & industry press and corporate & internal comms, using both the in-house Comms team and external partners to drive success.

Requirements

14+ years growing within various roles of PR & Comms, ideally with specific experience on corporate comms, policy comms or investor relations
Managed and mentored an internal team of comms professionals of varying seniority, and when necessary you’ve supplemented your team with external agencies or consultants
Track record of driving results for growth companies with corporate, business (b2b) and consumer audiences
Experience working in unique industries with complex business models, major competition, or interesting regulatory environments
Ability to quickly understand a situation, tease out relevant information, and build a narrative that raises the floor and grows the ceiling
Success in highly collaborative, cross-functional environments. Experience building strong working relationships with executive leaders, product teams, sales leaders, reporters and others
Proactive self-starter with ownership mentality. Solutions over problems, and north-star over specific roadmap
Goal-oriented, cool under pressure, and bend towards continuous improvement

Nice To Haves

Experience with IPO, investors and board facing communications is strongly preferred

Responsibilities

Responsible for all aspects of PR & Communications, including consumer, industry, policy, investor and internal
Own and evolve a cohesive narrative framework, embedding it across SeatGeek and amplifying it externally to shape industry perception
Partner closely with brand, creative & product marketing to drive differentiation with fans in who we are, what we deliver and why we should be their favorite
Position SeatGeek and our executives as leading industry thought leaders in the live events and technology space
Balance human authenticity with AI-enabled efficiency to cover a wide remit of external and internal comms. Responsible for balancing the size of the in-house team, external agencies and/or operating tools
Work across our executive team to make Comms a multiplier across all facets of our business. You will be a trusted stakeholder with a seat at the table for strategic, high-impact moments
Lead our Comms team, helping both comms generalists and senior internal comms team members grow & succeed. You’ll set up ways of operating, KPIs, tools and structure that make the team high impact

Benefits

Equity stake
Discretionary annual bonus
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Eligible for the SG discretionary annual bonus based on individual and company performance
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music