Head of Platform Reliability

Cielo Projects • New York, NY

6d • Onsite

About The Position

We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking a Head of Platform Reliability to join their team. Quant builds the infrastructure that lets a bank issue, move and settle its own money on programmable rails while staying connected to the systems it already runs on. Central banks and commercial banks have built on our platform, including work on the digital pound and the digital euro. We are now building our team in New York. This role involves owning the reliability of chain infrastructure carrying regulated money, in production, for institutions that hold it to the highest possible standard. This means defining service levels, setting the error budget policy, and holding the authority to stop a release when the budget is spent. You will build and lead the engineering team that runs it, on a rotation you design. Chain platforms fail differently from the systems most reliability engineers have run. State is expensive, restarts are not a strategy, and a surprising amount of what looks like infrastructure turns out to be protocol behaviour.

Requirements

• Led site reliability or production engineering somewhere failure had consequences.
• Run error budgets in practice — used one to stop a release, and defended the call.
• Honest experience of continuous coverage — what burns people out, what does not, and the difference between a rotation on paper and one people can live with.
• Kubernetes, Terraform, and an observability stack you have actually debugged, rather than configured.

Nice To Haves

• Blockchain nodes in production.
• Banking, payments, or somewhere else an auditor asked you to prove something.

Responsibilities

• Own the reliability of chain infrastructure carrying regulated money, in production.
• Define service levels.
• Set the error budget policy.
• Hold the authority to stop a release when the budget is spent.
• Build and lead the engineering team that runs the infrastructure.
• Design a rotation for the engineering team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed