Head of People Technology (HRIS)

EverCommerce

9d • $180,000 - $200,000 • Remote

About The Position

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. We are seeking a visionary technologist and people leader to Head our People Tech (HRIS) ecosystem. As the Head of People Technology, you will own the end-to-end strategic roadmap for our people-facing platforms - including Workday, Phenom, Culture Amp, and Freshdesk. This role will be directly reporting to Vice President – Enterprise Applications Technology in CIO org and requires a Systems Architect with a "towering strength" in operations and an engineering mindset. You will be responsible for mobilizing cross-functional teams to deliver a frictionless, AI-enhanced employee experience. You are an "athlete" who can pivot between high-level strategic planning, team mentorship, and deep, hands-on business process re-engineering.

Requirements

• Proven experience in leveraging AI and GenAI for business process improvements. You have a deep understanding of how to apply large language models (LLMs) and predictive AI to HRIS workflows for maximum efficiency.
• A proven track record of using Workato or similar enterprise iPaaS platforms to solve complex business problems. You are comfortable discussing data flows, API integrations, and practical AI application.
• Deep, hands-on configuration experience with Workday is mandatory.
• 5+ years of experience directly managing and developing technical teams. You have a proven track record of mentoring staff through significant technical and organizational transitions.
• Advanced knowledge of business process redesign. You shouldn't just "fix" a system; you should rethink the entire process to make the system more efficient.
• You have the negotiation skills to challenge the status quo and the judgment to know when a requirement needs to be refined for the sake of system integrity.
• 10+ years total leading Business Systems or HRIS functions in high-growth technology companies.
• Undergraduate degree in Computer Science, Information Systems, or Engineering.
• You thrive in uncertainty and can lead a team through aggressive deadlines with a sense of calm and urgency.
• You are obsessed with the "Employee Experience" - ensuring that every technical solution makes life easier for the end-user.
• Must be eligible to work without sponsorship.
• This role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Nice To Haves

• Significant experience with Phenom (Talent), Culture Amp (Engagement), and Freshdesk (Service) is highly preferred.
• An MBA or advanced technical degree is a strong plus.

Responsibilities

• Lead, mentor, and develop a team of Business Systems Analysts and engineers, fostering high performance and continuous learning.
• Actively manage the career trajectories of your team, transitioning them from traditional support roles into "Strategic Engineers" and Automation Experts.
• Build a team culture focused on technical curiosity, root-cause problem solving, and the "Level Up" philosophy for business systems.
• Possess experience with AI technologies for process improvement and efficiency gains in BSA and HRIS workflows.
• Apply advanced knowledge of GenAI technologies to solve business problems, actively assessing technology and process trends for strategic alignment.
• Leverage AI to automate the "How" of HR operations, ensuring we are at the forefront of technological trends that reduce manual friction and enhance decision-making.
• Define and execute a multi-year technical roadmap that synchronizes our People systems with broader enterprise goals.
• Lead Business Process Re-engineering (BPR) initiatives to ensure we are fixing data and process issues at the source (the "tap") rather than managing manual corrections in the downstream (the "sink").
• Identify and deploy automation capabilities to eliminate manual workflows and drive self-service excellence.
• Act as the lead architect for our HR stack, facilitating end-to-end solution design that bridges the gap between Workday and our engagement/talent platforms.
• Own the full Software Development Life Cycle (SDLC) for HRIS, from initial feasibility and requirement gathering to rigorous testing and deployment.
• Serve as a trusted technology advisor to HR People Leaders and HRBPs, translating complex people-strategies into scalable, technical requirements.
• Enhance and own a formal intake framework for business requirements and a robust, collaborative User Acceptance Testing (UAT) process.
• Create disciplined feedback loops with the People Team to ensure all technical solutions are validated by end-users and deliver measurable business value.
• Drive execution in a highly matrixed environment, consistently delivering tangible outcomes that improve the daily lives of our employees and operators.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager