Head of People

Pylon•San Francisco, CA

2d•Onsite

About The Position

At Pylon, we're building the future of B2B Post Sales with an all-in-one platform powered by conversational data and intelligence. We are backed by prominent investors like a16z, BCV, General Catalyst, and Y Combinator, and trusted by over 1300 companies including Linear, Cognition, Modal Labs, and Incident.io. We are seeking our first dedicated People leader to own multiple sub-functions including people operations, HR, performance and compensation, recruiting, and culture as we scale. This is a player-coach role, requiring someone who can build the function and processes from the ground up as a super individual contributor, not just a team builder.

Requirements

Proven experience as an active player in scaling a People function from 50 to 500 employees.
Experience managing performance and employee relations, including PIPs, terminations, and layoffs, with the ability to articulate learnings.
Willingness to perform hands-on work and 'schlep work' as part of building the function.
Ability to connect your role to the broader organizational goals.
Comfort with ambiguity and building processes in a fast-paced environment.
Willingness to be the primary individual contributor for the People function for at least the first 12+ months, including running payroll and closing offers.
Commitment to building a high-bar, in-person culture in San Francisco.

Nice To Haves

Non-traditional background outside of HR that provides insight into driving a company forward.

Responsibilities

Understand and own the vision for the company and be an active voice in pushing the company forward, ensuring People and HR enable the company's growth.
Own People Ops, including selecting and running the HRIS, equity administration, managing the broker, and immigration counsel. Responsibilities also include onboarding (30/60/90), offboarding, payroll, benefits, and compliance, with a focus on scaling for the next 10x employees.
Own performance and compensation, from foundational elements like comp bands, review cycles, and PIP processes to enabling employees to perform at their best through manager coaching and promotions.
Nurture the company culture, acting as a bellwether for cultural alignment with core values such as Sprint the Marathon, Happy Grinder, Product Fluency, and Win as a Team.
Act as Head of Recruiting, maintaining the headcount plan and ensuring alignment between the plan and actual hiring.