Head of Partner Operations

Fora•New York, NY

5d•$140,000 - $170,000•Onsite

About The Position

Fora is building the infrastructure layer that powers the partner side of our business — and this role owns it. As Head of Partner Operations, you'll turn a fast-growing, high-touch partner ecosystem into a scalable, well-run machine. You'll coordinate across stakeholders to streamline and optimize everything from how partners get onboarded to how contracts are structured to how rates flow through our systems. This is an opportunity to reassess foundational processes and design as we scale. The role reports to Director, Travel Partners.

Requirements

7+ years in operations, partnerships, or account management at a marketplace, platform, or travel company
Proven experience building operational systems and processes from scratch — you've walked into ambiguity and created structure
Strong commercial instincts: you understand how partner economics work and why rate integrity matters
Experience with CRM platforms and a track record of improving operational efficiency
Comfortable being both the strategist and the person who executes — there's no team beneath you on day one

Nice To Haves

Travel or hospitality industry experience is a plus

Responsibilities

End-to-end partner onboarding — from application review to launch
Contract architecture: master agreements, renewals, tracking, and compliance
Rate loading, content integrity, and rate parity management across the portfolio
Issue resolution processes and SLA frameworks
CRM buildout and systems infrastructure to support scalable partner operations
Partner portal evolution in close partnership with Product