Head of Partner Enablement & Growth

Aescape•New York, NY

11d•$215,000 - $235,000

About The Position

Aescape is a New York–based technology company redefining modern recovery and proactive wellness. Through AI-powered robotics, Aescape delivers personalized recovery experiences that adapt in real time to each individual—helping people move better, recover faster, and feel their best, every day. Aescape is deployed across leading fitness, hospitality, and wellness brands including Equinox, Lifetime, Marriott, Hilton, Pause Studios and Remedy Place, delivering over 10,000 sessions per month across its growing network. Aescape is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. We're looking for a Head of Partner Enablement & Growth. This is not an account management job. This is a responsibility and department-building role to drive value and activation of hyper-local innovation during a pivotal moment in Aescape's growth. We have deployed autonomous massage tables across dozens of premium partner locations nationwide. Until now, partner success has been measured by two things: did they go live, and did they cancel? That era is over. We are re-imagining a Partner Enablement & Growth function from the ground up — and we need a leader who can architect it. You will own B2B Partner health, performance, and expansion systematically. You will be Aescape's most trusted voice with our key accounts. And you will build the systems, programs, and team that make our partners wildly successful.

Requirements

10+ years of B2B account management, customer success, or partner success experience — with a track record of measurable retention and growth outcomes
Systems, data orientation and attention to detail: you build processes, scorecards, dashboards, and playbooks — not just relationships – that can scale to hundreds of customers
People leadership experience: you have managed or mentored a team and can develop talent without micromanaging
Hospitality, wellness, or luxury consumer brand experience: you understand how premium operators think, buy, and measure success
Executive presence: you can walk into a QBR with a Four Seasons Spa Director or a VP at Equinox and lead the room
Operational fluency: comfortable speaking about unit economics, utilization rates, CAC/LTV, and revenue performance
Willingness to travel to partner locations or events at least 3-5x / quarter

Nice To Haves

Experience in high-growth startup or early-stage company environment
Background in hardware-as-a-service, SaaS or technology platform partnerships
Exposure to a marketplace type business
Existing relationships in the premium fitness, hospitality, or wellness industry a plus
Experience building a customer success or partner success function from scratch

Responsibilities

Partner Health & Performance
Design, launch, and own a Partner Health Score system — vertical-specific, location-level, and actionable
Ensure every live Partner account and location is managed against a living Partner Scorecard and relevant dashboards covering financial, operational, experiential, and strategic health
Triage at-risk accounts proactively — no Partner cancels without a documented response plan having been activated
Value Realization & Enablement Programs
Collaborate to build partner activation programs: Playbooks, Onboarding Accelerators, and Marketing Activation tracks
Partner with Marketing and Finance on unit economics, repeat usage trends, and revenue optimization — speaking fluently about CAC, LTV, and ROI
Run a structured QBR program with our top Partners — scorecard-driven, results-focused, not anecdote-driven
Share-of-Wallet & Portfolio Growth
Systematically identify and capture expansion opportunities within existing partner organizations — every new location they open is your pipeline
Collaborate with Sales to ensure a seamless handoff from close to launch to growth
Build Aescape's reputational equity with key accounts — measured by unsolicited referrals and share of voice in their internal reviews
Team Leadership & Cross-Functional Collaboration Authority
Directly manage two Partner Success Managers (Senior Enterprise PSM and PSM) — coach, develop, and hold them accountable to outcomes
Serve as the single source of truth on Partner performance and the integrity of the data — Ops, Finance, Marketing, and Technical Services align to you
Partner with Marketing to develop scalable solutions, activation playbooks and toolkits, as well as enforcing the voice of our brand to Partners
Establish SLAs and operating rhythms with internal functions to guarantee responsiveness as a competitive advantage
Build and report on a real-time performance dashboard that is the daily operating system for the team and leadership
Industry Presence & Representation
Become a recognized voice in the recovery, wellness, and hospitality space — attending and having a presence at industry events
Serve as the embodiment of Aescape's hospitality-first culture with every partner interaction

Benefits

Join a trailblazing tech company anticipated to transform the massage industry
The chance to make a difference with a product that empowers healthier and happier living
Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!
We’ll grow together – your personal and professional growth are equally important
An environment that empowers individuals, emboldens teams, and rewards achievement
Complimentary massages in our NY HQ and our Partner locations!
Medical, vision, and dental insurance covered by us
401k with 4% company match
Flexible paid time off and a generous parental leave policy.
Competitive pay+ quarterly commissions.