Head of Operator Engagement

Ensemble Health Partners • Austin, TX

2d • Onsite

About The Position

The Head of Operator Engagement bridges Orchestration Works and Ensemble Operations, ensuring initiatives are grounded in operational leadership commitments and validated by front-line teammates doing real work. The role leads the permanent operational member team of eight Manager-to-AVP revenue cycle domain experts across front end, back end, underpayments and contracts, clinical, and coding, and owns validation logistics across the portfolio.

The role also coordinates the return of pod members to their home organizations as Adoption Champions and tracks utilization, training, and realized ROI through Control Tower. The position is on-site at the Orchestration Works office in Austin, Texas. Candidates must currently reside in the Austin area or be willing to relocate; relocation assistance may be available for eligible candidates.

Requirements

• At least 10 years of experience in healthcare operations or healthcare revenue cycle management, with a deep understanding of end-to-end workflows.
• Proven experience integrating technology into live healthcare operations, including workflow redesign and change management.
• Experience embedding operational SMEs into agile or pod-based delivery models.
• Familiarity with AI-driven innovation in healthcare, such as automation, machine learning, analytics, or decision-support systems.
• Strong understanding of healthcare compliance, regulatory considerations, and data governance.
• Strong leadership, communication, and stakeholder-influencing skills, including experience with senior operations executives.
• Must currently reside in the Austin area or be willing to relocate.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Experience leading or supporting healthcare technology pilots or innovation programs.
• Direct exposure to AI-enabled revenue cycle tools or automation platforms.
• Experience running adoption, training, or change programs at scale.
• MBA, MHA, or an advanced degree in healthcare, business, or a related field.

Responsibilities

• Secure and sustain Operations leader-of-record commitments for every initiative, including commitments from front-line teammates for validation cycles; initiatives without committed Operations participation do not enter the portfolio.
• Lead and develop the eight Manager-to-AVP revenue cycle domain experts embedded in Orchestration Works.
• Coordinate real-user validation across shadow, parallel, and controlled production modes, capturing quantitative outcomes against baseline and qualitative operator feedback.
• Ensure every pod includes Operations SMEs and an Operations Data Analyst as full members, coordinating secondments with home organizations.
• Coordinate pod members returning to their home organizations as Adoption Champions with six- to twelve-month commitments.
• Own utilization, training, and realized ROI tracking, reported through Control Tower.
• Drive continuous feedback between front-line operations and pod teams so solutions are refined against operational reality.
• Represent operational readiness and adoption risk in portfolio gate reviews.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed