Head of Operator Engagement

Ensemble Health Partners • Austin, TX

12h • Onsite

About The Position

The Head of Operator Engagement is the bridge between Orchestration Works and Ensemble Operations and owns the validation engine that supports the 120-day commitment. This role ensures initiatives are anchored by a committed Operations leader and validated by front-line teammates using real work. The position leads a permanent team of eight Manager-to-AVP revenue cycle domain experts across front end, back end, underpayments and contracts, clinical, and coding, and oversees validation logistics across the portfolio.

The role also oversees the post-handoff phase: coordinating pod members as they return to their home organizations as Adoption Champions and tracking utilization, training, and realized ROI through Control Tower. The position is on-site in Austin, Texas. Candidates must currently reside in the Austin area or be willing to relocate; relocation assistance may be available to eligible candidates.

Requirements

• At least 10 years of experience in healthcare operations or healthcare revenue cycle management, with deep understanding of end-to-end workflows.
• Proven experience integrating technology into live healthcare operations, including workflow redesign and change management.
• Experience embedding operational SMEs into agile or pod-based delivery models.
• Familiarity with AI-driven innovation in healthcare, such as automation, machine learning, analytics, or decision-support systems.
• Strong understanding of healthcare compliance, regulatory considerations, and data governance.
• Strong leadership, communication, and stakeholder-influencing skills, including with senior operations executives.
• Must currently reside in the Austin area or be willing to relocate.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Experience leading or supporting healthcare technology pilots or innovation programs.
• Direct exposure to AI-enabled revenue cycle tools or automation platforms.
• Experience running adoption, training, or change programs at scale.
• MBA, MHA, or an advanced degree in healthcare, business, or a related field.

Responsibilities

• Secure and sustain Operations leader-of-record commitments and committed front-line teammates for each initiative; initiatives without committed Operations participation do not enter the portfolio.
• Lead and develop the eight Manager-to-AVP revenue cycle domain experts embedded in Orchestration Works.
• Coordinate real-user validation across shadow mode, parallel mode, and controlled production mode, capturing quantitative outcomes against baseline and qualitative operator feedback.
• Ensure every pod includes Operations SMEs and an Operations Data Analyst as full members, coordinating secondments with home organizations.
• Coordinate pod members returning to home organizations as Adoption Champions with six- to twelve-month commitments.
• Own tracking of utilization, training, and realized ROI, reported through Control Tower.
• Drive continuous feedback between front-line operations and pod teams so solutions are refined against operational reality.
• Represent operational readiness and adoption risk in portfolio gate reviews.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed