Head Of Operations

Mai Placement•Lakewood, NJ

6d•Onsite

About The Position

A rapidly growing healthcare organization serving hundreds of thousands of patient visits annually is seeking a high-impact Head of Operations to lead and scale enterprise-wide operations across multiple locations, service lines, and support departments. This is a true executive leadership role responsible for overseeing day-to-day operational performance while building the infrastructure, systems, processes, and leadership team required to support significant future growth. The ideal candidate is both strategic and highly execution-oriented — someone who can operate at a macro, visionary level while also diving deep into workflows, data, technology, and operational challenges. The Head of Operations will oversee clinical and administrative operations across multiple locations, lead a team of operational leaders, drive accountability through KPIs and performance management, and play a key role in future practice acquisitions and expansion initiatives.

Requirements

10+ years of progressive operations leadership experience
Experience overseeing large-scale, multi-site operations
Proven success building systems, processes, and operational infrastructure in a growing organization
Strong background in performance management, KPI development, and operational analytics
Demonstrated ability to lead large teams through growth and change
Exceptional process improvement and workflow optimization skills
Strong technology acumen with experience leveraging automation and AI-driven solutions
Ability to balance strategic thinking with hands-on execution

Nice To Haves

Healthcare, multi-location service, or similarly complex operational environments strongly preferred
Visionary leader with exceptional attention to detail
Highly analytical and data-driven
Strong operator who thrives in complex, fast-paced environments
Comfortable managing both today's challenges and tomorrow's growth
Naturally curious, innovative, and solutions-oriented
Proven ability to scale organizations and build high-performing teams
Strong communicator capable of influencing stakeholders across all levels of the organization

Responsibilities

Lead operations across multiple healthcare locations and service lines
Ensure operational excellence across patient access, provider productivity, patient experience, and financial performance
Oversee practice management, call center operations, front desk teams, scheduling, medical records, and centralized support functions
Build accountability systems that drive consistent performance across departments and locations
Develop data-driven capacity planning strategies that align patient demand with provider availability
Monitor and improve operational KPIs including no-show rates, provider utilization, template efficiency, scheduling performance, collections, and patient access
Identify operational bottlenecks and implement scalable solutions
Establish reporting structures and dashboards that support informed decision-making
Design and implement workflows that improve operational efficiency and patient experience
Evaluate, implement, and optimize technology solutions, automation tools, AI applications, and operational systems
Standardize processes while maintaining flexibility for location-specific needs
Create scalable operational infrastructure capable of supporting future growth
Lead, mentor, and develop operational leaders across multiple departments
Establish departmental goals, KPIs, and accountability measures
Build organizational bench strength and succession planning within operations
Foster a culture of ownership, continuous improvement, and service excellence
Partner with executive leadership on expansion initiatives, acquisitions, and new service lines
Evaluate operational requirements for integrating acquired practices
Design operational models that support long-term organizational growth
Ensure successful implementation and integration of new locations and services