Head of Operations / Integrator

Intelligent Change

4d • Onsite

About The Position

Intelligent Change creates products that help people live more intentional, fulfilling lives. We are the company behind the Five Minute Journal, Productivity Planner, Life Designer Journal, Get Closer and a growing collection of products used by millions of people around the world. Our ambition is much bigger than selling journals. Our mission is to positively impact 1% of the world's population, 80 million people, by creating products, experiences and ideas that help people change their lives. We are now looking for one of the most important hires in the company's next chapter: A Head of Operations / Integrator who can turn vision into execution. The Role You will work directly with our Founder & CEO, Alex Ikonn, as his operational counterpart. Alex is strongest in vision, product, brand, storytelling, partnerships, creative direction and seeing opportunities before they are obvious. Your strength should be taking that vision and making it happen. You will own the operating system of Intelligent Change: priorities, people, accountability, execution, numbers, meetings, systems and follow-through. Think of this as a Visionary + Integrator partnership. You don't need Alex to become more operational. You need to make the company operationally excellent around him. This is not a traditional Head of Operations role where you simply oversee logistics and processes. You will be helping run the company.

Requirements

• Successfully operated inside a founder-led consumer business.
• Meaningful experience leading operations and cross-functional teams.
• Understands ecommerce, retail and physical products.
• Managed a P&L or had significant financial responsibility.
• Can move comfortably between strategy and execution.
• Extremely organised without becoming bureaucratic.
• High standards and comfortable holding people accountable.
• Communicates clearly and directly.
• Can make decisions with incomplete information.
• Sees problems before they become emergencies.
• Naturally creates clarity from ambiguity.
• Commercially minded.
• Highly resourceful.
• Understands that priorities require saying no.
• Strong emotional intelligence.
• Doesn't need constant direction.
• Knows when to challenge a founder and when to execute.
• Gets satisfaction from making organisations work exceptionally well.
• Genuinely excited about AI and the future of work.
• Experience in a profitable or bootstrapped business is particularly valuable.
• Resourcefulness, judgement and results are valued more than corporate pedigree.
• Comfortable saying: 'This is a great idea, but it isn't one of our three priorities right now.'
• Comfortable saying: 'I've got it. You don't need to think about this again.'
• High trust in both directions with the founder.
• Genuine authority to operate once responsibility is agreed.
• Not a coordinator, but an owner.

Nice To Haves

• You might not be right for this role if you need perfectly defined instructions before starting.
• You enjoy discussing problems more than resolving them.
• You default to adding headcount instead of improving systems.
• You have spent your career inside very large organisations where resources were abundant.
• You avoid difficult conversations.
• You confuse being busy with making progress.
• You need consensus before making decisions.
• You don't enjoy numbers.
• You think AI is mainly ChatGPT for writing emails.
• You want the title of an operator without the accountability of being one.

Responsibilities

• Turn vision into execution: Take ideas, conversations and strategic priorities and translate them into clear objectives, owners, timelines, KPIs, budgets, next actions, and accountability.
• Run the operating rhythm: Build and own a simple company operating system including annual and quarterly priorities, weekly leadership meetings, KPI dashboards, project accountability, decision tracking, forecasting, resource allocation, performance reviews, and clear escalation paths.
• Lead the team: Be responsible for making the leadership team function as one company, setting expectations, creating accountability, coaching leaders, identifying gaps, resolving cross-functional issues, improving communication, helping hire exceptional people, and addressing underperformance quickly and constructively.
• Own operational performance: Understand the commercial engine of the business, including DTC/Shopify, Amazon, wholesale and retail, international distribution, product development, inventory and supply chain, partnerships and collaborations, and digital products.
• Create financial discipline: Work closely with finance and the CEO to ensure decisions translate into profitable growth, including P&Ls, budgets, contribution margins, inventory, cash flow forecasts, hiring ROI, departmental spending, and scenario planning.
• Simplify the business: Continually ask how to make things simpler through simpler systems, fewer priorities, clearer ownership, better tools, smaller/stronger teams, and more output.
• Build an AI-first company: Use AI to improve decision making, reporting, project management, research, customer insights, forecasting, documentation, internal knowledge workflows, automation, and individual productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed