Head of NA Production Management
About The Position
The Head of NA Production Management plays a critical role at State Street, ensuring the reliability of platforms that support the bank's flagship businesses. This leadership position involves overseeing all North American Production Management functions, including applications, client technical support, service availability management, and recovery management. The role operates within a geographically dispersed, matrix organization and requires extensive collaboration with internal stakeholders across business operations, technology, and risk functions, as well as external clients and regulators. A key focus is maintaining platform reliability amidst a dynamic environment, driving the growth of SRE practices, and partnering with GTS functions to accelerate modernization while enhancing system reliability.
Requirements
- A minimum of a bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology.
- A Minimum of 15 years of IT experience with hands-on experience in technology support/SRE functions.
- Strong knowledge of Regulatory requirements, Industry frameworks and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
- Knowledge of SDLC / Engineering processes and methodologies.
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
- Strong communication and inter-personal skills.
- Experience in leading a geographically distributed and diverse team.
- Ability to work under pressure and deliver on tight schedules.
Nice To Haves
- Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred.
- Prior experience in handling risk and regulatory remediations will be a plus.
Responsibilities
- Full ownership of business systems technical operations, including platform stability and day-to-day operations.
- Face off to Executive stakeholders and externally to regulatory bodies and clients.
- Grow SRE practices and function and help transform Production Management.
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients.
- Instill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfaction.
- Pro-active identification of systems risks and compliance deficiencies, and prompt remediation.
- Oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.
Benefits
- Our retirement savings plan (401K) with company match
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- Access to our Employee Assistance Program
- Incentive compensation including eligibility for annual performance-based awards
- Eligibility for certain tax advantaged savings plans
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
