Head of Mortgage Sales, Managing Director

Citi • O’Fallon, MO

1d • $250,000 - $500,000 • Onsite

About The Position

Citi Mortgage is seeking a dynamic and visionary executive to lead our Mortgage Sales division. As the Head of Mortgage Sales, you will provide strategic direction and oversight to a national team, driving client value, leading transformative change, and delivering exceptional results. This influential leader will be at the forefront of innovation, with a key focus on growing the sales team, increasing productivity, advancing our digital mortgage capabilities. You will be responsible for building a best-in-class customer experience and a high-performing sales culture that puts our clients first and solidifies our position as a market leader.

Requirements

• 15+ years of extensive experience in the mortgage industry, with a significant track record in a senior executive sales leadership role.
• 10+ years of demonstrated experience leading large, geographically dispersed sales teams (500+ employees), with a proven ability to build, scale, and retain top talent.
• Bachelor’s degree in Business, Finance, or a related field.
• Deep expertise in both Distributed Retail and Direct-to-Consumer mortgage sales channels.
• A proven track record of developing and executing strategies that drive significant sales growth and market share.
• Strong understanding of the digital transformation occurring in the mortgage space.
• In-depth knowledge of the regulatory landscape, particularly CRA and Fair Lending requirements.
• Exceptional financial acumen with experience managing a P&L and complex budgets.
• Outstanding communication and executive presentation skills, with the ability to influence and build consensus among senior stakeholders.
• A visionary leader known for driving change, fostering innovation, and building a culture of excellence and accountability.

Nice To Haves

• An MBA is strongly preferred.

Responsibilities

• Develop and execute a nationwide sales strategy to achieve and exceed targets for volume, expense management, quality, and client experience.
• Drive key strategic initiatives to maximize the growth and profitability of the Mortgage business, ensuring the talent strategy and organizational capabilities are aligned with business goals.
• Set performance goals and budgets, utilizing key performance metrics to measure and analyze progress.
• Provide direct leadership and accountability for Direct-to-Consumer Sales and Correspondent with matrix reporting and accountability for both Distributed Retail Sales and Wealth at Work channels.
• Build and maintain a best-in-class customer experience across all retail mortgage sales touchpoints.
• Work closely with the Head of Sales Enablement to prioritize and direct resources accordingly.
• Develop and implement a successful recruitment and retention strategy to grow a high-caliber retail mortgage salesforce.
• Create integrated business plans in partnership with leaders from the Retail Bank and Wealth at Work to drive a multi-relationship client strategy across all retail channels.
• Partner extensively with fulfillment teams to implement, support, and execute the strategic business plan.
• Align with other Consumer Sales leaders to identify opportunities for deepening existing customer relationships and expanding client wallet share.
• Protect our clients and the franchise through a relentless commitment to control and governance, built on the highest standard of ethics and responsibility.
• Manage communications and presentations for internal and external audits and regulatory exams.
• Stay well-versed in the fast-changing, competitive landscape of the mortgage industry, including digital trends, robotics, and new product offerings.
• Formulate and articulate CitiMortgage's positions on regulatory reform for inclusion in corporate and trade association responses.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive