Global Head of Client Engineering, Managing Director.

State Street•Boston, MA

About The Position

We are seeking a senior leader to establish and lead a new Client Engineering team within GLFX. This organization will operate between Product Sales and Support teams, ensuring that client-facing, technical and operational activities are executed efficiently, consistently, and at scale. The role is focused on improving the overall client experience while increasing the productivity of Product Sales team by removing friction, standardizing delivery, and enhancing the quality of client engagement. The ideal candidate will bring a combination of technical, operational, and client-facing expertise, with a strong track record of building teams that deliver high-quality client solutions and measurable improvements in service delivery. This role is critical to enhancing how GLFX delivers value to clients by ensuring a consistent, high-quality experience across all client interactions. As Global Head of Client Engineering, you will establish a function that reduces operational friction, improves client satisfaction, and enables Product Sales and Client Management teams to focus on revenue-generating activities. Your leadership will directly impact key performance indicators such as client satisfaction, NPS, and reduction in client issues and complaints, while enabling more efficient and scalable product adoption across the client base.

Requirements

Deep experience in FX markets, electronic trading platforms, or financial technology environments
Proven ability to lead client-facing engineering, solutions, or implementation teams
Strong understanding of trading workflows, integrations, and client onboarding processes
Experience improving client experience metrics such as NPS, client satisfaction, and service quality
Ability to drive operational efficiency and increase front-office productivity through structured delivery models
Strong stakeholder management skills across Sales, Product, Technology, and Support
Demonstrated ability to build scalable, process-driven teams in complex environments
Strong leadership in building and scaling client-facing delivery or engineering teams
Proven ability to improve client experience and operational efficiency at scale
Ability to operate effectively across commercial, product, and operational functions
Structured, data-driven approach to measuring and improving performance
Strong collaboration and influencing skills in a global organization
Bachelor’s degree required; technical or financial discipline preferred
Extensive experience in FX, electronic trading, or financial technology platforms
Proven track record in client engineering, implementation, or solutions delivery leadership roles
Experience operating in a global financial services environment

Responsibilities

Build and lead a global Client Engineering organization with a clear mandate focused on client experience and operational efficiency
Define the function’s scope, operating model, and engagement framework across Sales, Product, and Support
Establish clear accountability for technical and operational activities, including solution design, onboarding, and implementation support
Drive a high-performance culture focused on consistency, quality, and continuous improvement
Own the quality and consistency of the end-to-end client implementation and onboarding experience
Drive improvements in client satisfaction, NPS, and overall service perception
Identify and resolve systemic issues impacting client experience and delivery outcomes
Reduce client friction points and minimize escalations, complaints, and service gaps
Standardize and streamline client-facing processes to improve efficiency and scalability
Enable front-office teams to focus on revenue generation and strategic client engagement
Implement metrics and reporting to track productivity improvements across teams
Oversee the design and delivery of scalable client solutions aligned with product capabilities
Ensure consistent, repeatable approaches to onboarding, integration, and workflow implementation
Improve time-to-onboard and time-to-adoption through optimized delivery processes
Act as escalation point for complex client implementation challenges
Serve as the primary interface between Product Sales, Product, Technology, and Support teams
Ensure alignment between client requirements, product capabilities, and delivery processes
Support Product teams with structured feedback on client needs and implementation challenges
Reduce downstream support burden through improved solution design and implementation quality
Ensure all client-facing activities adhere to regulatory requirements and internal policies
Promote a culture of risk excellence, accountability, and transparency
Establish appropriate governance and escalation frameworks across all regions

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks