Head of Master Reference Data Operations MD (C16)

Citi • New York, NY

8d • $250,000 - $500,000 • Onsite

About The Position

Master Reference Data Operations is a global Operations Unit with staff in over 22 countries, providing reference data services across Markets, Services, Banking and Wealth. This organization delivers a wide array of services to enable the full client lifecycle, from relationship establishment to supporting the complex data demands surrounding financial instruments. This senior leadership role will oversee and drive the transformation strategy across our core operations functions. The successful candidate will be responsible for driving efficiency, innovation, and large-scale transformation programs. A successful candidate will deliver a governed, high-quality, and scalable reference data ecosystem that provides a single source of truth and underpins risk, regulatory compliance, and front-to-back business operations.

Requirements

• 15+ years of experience in global financial institutions.
• Series 99 Licensed.
• Specialized program management and/or re-engineering certifications (e.g., Six Sigma, Agile, Lean).
• Demonstrated experience leading and developing effective and diverse teams across a global footprint.
• Financial services and transformation experience (from a direct or consulting firm) with significant recent experience driving large-scale global transformation programs for senior levels of a financial services organization.
• A broad and comprehensive understanding of the different systems, theories, and practices relevant to an operations function, as well as practical experience of multiple business cycles.
• Strong, influential communicator who is articulate and concise, with demonstrated success interacting with senior management in business, corporate functions, and technology environments.
• Familiarity with the regulatory landscape facing global banks; experience in the banking industry or with regulatory institutions is ideal.
• BS/BA degree or equivalent work experience; master’s degree preferred.

Responsibilities

• Design and execute large-scale Client Lifecycle Management and operational transformation programs, from orchestration to client data optimization.
• Drive the strategy for digitization, automation, and implementation of innovative solutions alongside our operations teams to solve complex operational challenges.
• Implement operational best practices and drive global consistency by simplifying and standardizing processes and workflows across all functions.
• Partner with Citi's innovation labs and technology partners to drive optimization and play a pivotal role in transforming the operating model.
• Develop and execute medium- to long-term strategic plans for the functions, aligning with broader business goals and stakeholder expectations.
• Build and manage strong relationships with key stakeholders, including business heads, program sponsors, and technology leaders.
• Collaborate with Program Sponsors to ensure business case and cost-benefit analysis for transformation initiatives are aligned with business goals.
• Manage and communicate status, issues, and risks to all stakeholders, including senior management, on a timely basis.
• Exercise control over budget, contribute to policy formulation and planning, and make a significant contribution to the future strategy of the organization.
• Appropriately assess risk when business decisions are made, with a strong consideration for the firm's reputation and the safeguarding of Citigroup, its clients, and assets.
• Promote a culture of continuous improvement and cultivate a robust service and control environment.
• Lead, develop, and mentor a diverse team across a global footprint, fostering a working environment where people can thrive and excel.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior