Head of Localization

Equinix•Toronto, ON

2d•$177,000 - $319,000•Onsite

About The Position

We are seeking a strategic and results-driven Localization Leader to oversee our translation and localization efforts at Equinix. This role will be responsible for establishing and enforcing language standards, managing vendor relationships, and driving continuous improvement in our localization processes. The ideal candidate will possess a strong understanding of localization strategies and governance, as well as the ability to collaborate effectively with cross-functional teams.

Requirements

10+ years of relevant experience
Proven experience in localization, translation management, or a related field
Strong understanding of language tiering models and translation quality standards
Excellent communication and interpersonal skills, with the ability to collaborate across teams
High emotional intelligence and ability to influence
Experience managing vendor relationships and driving process improvements
Familiarity with translation tools and technologies

Responsibilities

Own internal guidance on language sets, service levels, and translation quality
Periodically evaluate and update priority languages and language tiering models as Equinix expands into new markets
Reinforce and evangelize localization and internationalization best practices across the organization
Serve as an escalation point for functional and regional teams to resolve translation-related issues
Collaborate with the business to identify content that must be translated across the end-to-end customer and employee experience by language tier
Establish and disseminate style guidelines for translation tone and formality to vendors and internal reviewers
Address concerns raised by customers, regional teams, or translation reviewers regarding translation quality
Own and distribute the decision framework to determine mandatory languages and service level for all content across the company
Manage approved translation and localization vendors and tools for enterprise-wide use
Drive implementation and ongoing support with vendors, setup, enhancements to self-service capabilities, and integration points
Act as the business owner for translation systems, functionality, and interfaces
Track enterprise-wide spending and seek cost efficiencies through vendor and process strategies
Establish a Global Content Delivery pipeline for translated content company-wide
Collaborate with vendors and key stakeholders to utilize and continuously improve a self-service translation capability
Create and deliver training for cross-functional stakeholders on the translation strategy, standards, vendors, tooling, and processes
Understand cross-functional and regional needs, driving continuous improvement in localization and translation approaches