Head of IT

Turtlebox Audio•Houston, TX

2d•Onsite

About The Position

We are seeking a Head of IT to develop and execute a comprehensive IT roadmap aligned with company growth objectives. This role will build and lead a high-performing IT team across support, infrastructure, systems, security, and AI. The Head of IT will establish IT governance, policies, service standards, and best practices across the organization, and advise executive leadership on technology priorities, investments, risks, and tradeoffs. Responsibilities include overseeing all company hardware, software, networks, cloud environments, identity and access systems, and collaboration tools, as well as evaluating, selecting, implementing, and optimizing enterprise systems. A key focus will be designing and implementing a comprehensive cybersecurity program and building a centralized, reliable data architecture. The role also involves developing a practical enterprise AI roadmap and overseeing IT support operations to elevate the help desk into a scalable, service-oriented capability. This position requires balancing strategic transformation with hands-on ownership of day-to-day technology needs.

Requirements

Minimum 10 years of progressive experience in information technology, including meaningful leadership responsibility.
Bachelor’s degree from a reputable university required; degree in Computer Science, Information Systems, Engineering, Business, or a related field preferred.
Proven experience modernizing legacy systems and scaling technology infrastructure in a high-growth environment.
Strong working knowledge across enterprise applications, infrastructure, cloud environments, cybersecurity, integrations, data architecture, and IT operations.
Experience building, developing, and managing a small, high-impact technology team.
Strong business acumen and the ability to connect technology decisions to operational and financial outcomes.
Executive-level communication skills with the ability to explain complex technology issues clearly and influence senior leaders.

Nice To Haves

Experience in consumer products, e-commerce, retail, omnichannel commerce, or another fast-scaling operating environment.
Hands-on experience leading ERP, CRM, data platform, identity, cybersecurity, or major systems-integration initiatives.
Experience creating an enterprise AI, automation, or digital-transformation roadmap.
Builder with the ability to create a modern IT function from an early-stage foundation.

Responsibilities

Develop and execute a comprehensive IT roadmap aligned with company growth objectives.
Build and lead a high-performing IT team across support, infrastructure, systems, security and AI.
Establish IT governance, policies, service standards, and best practices across the organization.
Advise executive leadership on technology priorities, investments, risks, and tradeoffs.
Oversee all company hardware, software, networks, cloud environments, identity and access systems, and collaboration tools.
Evaluate, select, implement, and optimize enterprise systems, including ERP, CRM, e-commerce, financial, supply chain, HR, and related platforms and integrations.
Create disciplined processes for software selection, licensing, configuration, integration, user access, lifecycle management, and vendor accountability.
Manage technology vendors, managed-service providers, consultants, and other external partners.
Design and implement a comprehensive cybersecurity program appropriate for a rapidly growing company.
Establish security policies, controls, monitoring, employee training, incident response, backup, disaster recovery, and business continuity practices.
Protect company, employee, customer, and partner data across all systems and environments.
Build and maintain a centralized, reliable data architecture that creates a consistent source of truth.
Improve data quality, ownership, governance, definitions, access, and integration across systems.
Partner with business leaders and any future strategy or analytics organization as ownership of customer analytics and advanced analysis evolves.
Develop a practical enterprise AI roadmap focused on measurable improvements in productivity, decision quality, customer experience, and operating leverage.
Identify, prioritize, and implement AI and automation opportunities across functions.
Establish standards for responsible, secure, and effective use of AI tools and company data.
Oversee IT support operations and elevate the current help desk into a scalable, service-oriented capability.
Establish clear service levels, ticketing, escalation, onboarding, offboarding, device management, documentation, and end-user training processes.
Balance strategic transformation with hands-on ownership of day-to-day technology needs.