Head of IT

Aerospike•Mountain View, CA

4d•Hybrid

About The Position

Aerospike is seeking a Head of IT to lead the IT function end-to-end. This role involves ownership of the architecture decisions behind the company's systems, hands-on leadership of day-to-day operations and helpdesk, managing a team that will scale with the business, setting IT priorities, and reporting directly to executive leadership. The ideal candidate will be comfortable operating with a small team and building process, and experience at a hybrid company is preferred.

Requirements

8-12 years in IT roles, including 3-5 years managing a team
Experience owning IT architecture decisions for business-critical systems
Direct experience running a helpdesk function at a company of comparable size, including ticketing systems and SLA management
Experience managing vendor relationships and mitigating sprawl in growing organizations
Comfort operating with a small team and building process
Experience at a hybrid company preferred, given Aerospike's distributed workforce

Responsibilities

Own IT architecture decisions for company-wide systems
Own core IT systems administration, including directory services, email and collaboration tools, and SaaS application management
Manage the IT vendor portfolio, including license optimization and tool evaluation
Maintain an accurate inventory of company hardware and software licenses
Own network infrastructure for office locations, including connectivity, Wi-Fi, and conferencing systems
Own IT helpdesk operations, including ticket queue management, response time targets, and escalation paths
Own employee onboarding and offboarding logistics, including hardware provisioning, account setup, and access deprovisioning, in partnership with People Ops
Own endpoint hardware lifecycle management, including procurement, deployment, and refresh cycles
Coordinate with Security & Compliance on endpoint security tooling and identity and access management, ensuring IT operations align with security policy
Manage a team of 2-3 IT professionals, with a hiring plan tied to company growth
Set IT support standards and service level targets
Own IT governance practices for company systems, including access review cadence and system audit readiness
Own the IT budget and prioritize spend against operational need
Serve as the IT lead on cross-functional initiatives
Partner with People Ops on IT components of office moves and expansions