Head of IT

Aerospike•Mountain View, CA

5d•$250,000 - $280,000•Hybrid

About The Position

Aerospike is seeking a Head of IT to lead the IT function end-to-end. This role involves ownership of architecture decisions for company systems, hands-on leadership of daily operations and helpdesk, and managing a team that will scale with the business. The Head of IT will set IT priorities and report directly to executive leadership. Aerospike is a real-time database company powering mission-critical use cases for global leaders. The company values strong team alignment and productivity, with Bay Area-based team members expected to work from the office three times per week. Aerospike operates with a distributed workforce, and the IT department is crucial for ensuring smooth operations across all functions.

Requirements

8-12 years in IT roles, including 3-5 years managing a team
Experience owning IT architecture decisions for business-critical systems
Direct experience running a helpdesk function at a company of comparable size, including ticketing systems and SLA management
Experience managing vendor relationships and mitigating sprawl in growing organizations
Comfort operating with a small team and building process

Nice To Haves

Experience at a hybrid company preferred, given Aerospike's distributed workforce

Responsibilities

Own IT architecture decisions for company-wide systems
Own core IT systems administration, including directory services, email and collaboration tools, and SaaS application management
Manage the IT vendor portfolio, including license optimization and tool evaluation. Maintain an accurate inventory of company hardware and software licenses
Own network infrastructure for office locations, including connectivity, Wi-Fi, and conferencing systems
Own IT helpdesk operations, including ticket queue management, response time targets, and escalation paths
Own employee onboarding and offboarding logistics, including hardware provisioning, account setup, and access deprovisioning, in partnership with People Ops
Own endpoint hardware lifecycle management, including procurement, deployment, and refresh cycles
Coordinate with Security & Compliance on endpoint security tooling and identity and access management, ensuring IT operations align with security policy
Manage a team of 2-3 IT professionals, with a hiring plan tied to company growth
Set IT support standards and service level targets
Own IT governance practices for company systems, including access review cadence and system audit readiness
Own the IT budget and prioritize spend against operational need
Serve as the IT lead on cross-functional initiatives
Partner with People Ops on IT components of office moves and expansions