Head of Issues Management & Strategic Policy Communications

Coupang•Washington, DC

15h•$148,400 - $256,520

About The Position

Coupang is seeking a Head of Issues Management & Strategic Policy Communications to lead communications strategy and execution for complex, sensitive, and high-impact policy and corporate communications issues. This individual will serve as a key advisor during issues management and crisis situations, helping protect and strengthen Coupang’s reputation while ensuring consistent, accurate, and timely communications. Working as a critical part of the Global Public Affairs and US Corporate Communications team, you’ll collaborate with cross-functional global partners across Public Policy, Legal, Operations, and senior leadership. You’ll lead management of rapid response communications, develop proactive PR strategies, and help guide the company through evolving external environments across both public policy and corporate reputation issues. This role requires a strong leader with deep experience leading corporate crisis efforts and advocacy campaigns for a global corporation, tech company or highly regulated industry. The ideal candidate will have a strong background in US politics, managing and advising in rapid response or crisis communications scenarios impacting Washington and US audiences, as well as supporting advocacy communications campaigns. Deep media relationships with US and DC business and policy media are a must, with the ability to cultivate new relationships and identify creative tactics to achieve policy and messaging objectives. This role is for a senior leader who uses exceptional judgment and strategic thinking, as well as the ability to look around corners and perform effectively under pressure. The candidate should have a proven track record serving as an on the record spokesperson, coaching a team, and collaborating effectively across a highly matrixed organization. Executive presence and the ability to communicate complex concepts clearly are also key.

Requirements

Bachelor’s degree in communications, Journalism, Public Policy or similar.
15+ years of experience in crisis communications, corporate communications, public affairs, policy communications, journalism, or related fields
Deep experience leading communications responses to complex, high-profile, or sensitive issues at a large corporation, tech company or across political campaigns.
Experience developing communications strategies involving public policy, regulatory, and corporate reputation matters
Strong understanding of the DC media and political ecosystem, with experience driving advocacy campaigns.
Experience advising senior executives and managing cross-functional stakeholder relationships
Exceptional writing, messaging, and strategic communications skills
Strong judgment and ability to make decisions in fast-moving and ambiguous situations
Ability to work effectively under pressure with limited oversight, and manage multiple priorities simultaneously

Nice To Haves

Experience supporting crisis communications within e-commerce, logistics, or related industries at a global company
Experience working directly on Capitol Hill or in regulatory environments
Strong background in digital analytics tools, audience insights, and performance measurement frameworks.
Experience with Asia-Pacific markets and policy issues

Responsibilities

Lead communications strategy for complex policy, regulatory, and reputational issues.
Own crisis communications preparedness and response across Coupang's public policy and corporate communications efforts.
Advise senior executives on communications risk, reputation management, and stakeholder strategy.
Develop and execute communications campaigns that advance policy priorities and protect Coupang's reputation.
Partner across functions to drive aligned messaging and rapid response to emerging issues.
Build scalable crisis communications frameworks, processes, and readiness programs.
Lead executive communications and media strategies for high-profile and sensitive matters.
Monitor emerging issues and leverage insights to continuously strengthen communications effectiveness.