Head of Internal Comms

Zipline•South San Francisco, CA

19h•$170,000 - $225,000•Onsite

About The Position

Zipline is seeking a builder to design, build, and operate a world-class internal communications program and visitor experience for investors, partners, government delegations, customers, and strategic visitors. This role combines internal communications with VIP visitor experience leadership. The position is responsible for the systems, narratives, logistics, communications, and on-site moments that shape how external stakeholders perceive Zipline's mission, capabilities, and momentum. The role will own Zipline's internal communications to all employees, building the function from the ground up. Responsibilities include orchestrating and hosting all-hands meetings, internal communications programs, and VIP external stakeholder visits from beginning to end, ensuring each interaction is polished, intentional, and reflects a company at the forefront of aerospace, logistics, and autonomy. The individual will partner directly with leadership across various departments (Comms, Manufacturing, Product, Engineering, Flight Ops, Operations, Culture, and Commercial) to ensure clarity and consistency in showcasing Zipline's work. The goal is to raise the bar for employee communications and external stakeholder experiences.

Requirements

7+ years of experience designing or managing high-profile experiences in areas such as executive briefings, investor relations support, customer innovation centers, government or partner delegations, hospitality programs, or operationally heavy event management.
Proven ability to translate complex technology or operational work into concise, compelling narratives for senior external stakeholders.
Experience running high-stakes events or visits with meticulous attention to detail, including team preparation, flow control, and rapid adaptation to changing plans.
Strong operational discipline, with the ability to design repeatable processes, manage cross-functional workflows, and ensure predictable execution.
Excellent communication and facilitation skills, with a strong presence and judgment when interacting with executives, investors, and VIPs.
High taste level and attention to detail, with the ability to create premium, intentional experiences consistent with a world-class brand.
Comfort working in a fast-paced, scaling environment with shifting priorities and unpredictable visitor demand.
A mindset focused on clarity, efficiency, and elevating Zipline's external narrative while reducing the burden on internal teams.

Responsibilities

Build and run the internal communications function from the ground up.
Own and execute the internal communications function.
Run the All Hands program end-to-end, including agenda, narrative arc, speaker preparation, content creation, production, and follow-up.
Build a quarterly internal communications calendar aligned with the business plan and operating milestones.
Develop an internal communications program to enhance employee connection, retention, and satisfaction.
Partner with the People team and Culture Champion on internal communications.
Lead sensitive communications (e.g., organizational changes, incidents, policy updates) with strong judgment, ensuring clarity, speed, and consistency.
Identify opportunities for compelling internal communications.
Own the full lifecycle of key VIP visits, including designing the flow, narrative, run of show, staffing, and logistics for seamless and high-impact experiences.
Build a repeatable and scalable visit program to ensure consistent, high-quality experiences as visitor volume increases.
Craft the storytelling framework for tours and briefings, translating complex technology, operational excellence, and company progress into crisp, compelling narratives tailored to specific audiences.
Lead on-site execution for visits, coordinating teams, preparing speakers, managing timing, troubleshooting issues, and ensuring a polished environment.
Partner with leaders across the company to ensure visit content reflects current product milestones, operational achievements, and strategic objectives.
Develop and maintain physical and digital assets for visits, including demos, displays, briefing materials, and environmental branding.
Monitor visit outcomes, gather feedback, and continuously improve the program for quality and efficiency.
Identify opportunities to elevate the visitor experience and represent Zipline effectively.