Head of Internal Communications

National Committee for Quality Assurance•Washington, DC

12h•Hybrid

About The Position

The Head of Internal Communications is responsible for developing and executing comprehensive internal communication strategies that enhance employee engagement, foster a cohesive company culture, and align employees with organizational goals and priorities. This individual will work closely with leadership and cross-functional teams to ensure clear, consistent, and compelling messaging that drives understanding, trust, and collaboration across all levels of the organization. This role offers the opportunity to make a meaningful impact on organizational culture and employee satisfaction while ensuring the company’s vision and goals are effectively communicated across all levels. This position is based in Washington, DC.

Requirements

Bachelor’s degree in communications, Public Relations, Journalism, Marketing or a related field.
At least 5 years of progressive leadership experience in corporate communications plus additional experience in internal communications or related roles.
Exceptional written, verbal, and presentation skills.
Proven ability to craft and execute communication strategies in a fast-paced environment.
Experience managing and leveraging digital communication tools (e.g., intranets, email platforms, collaboration tools like Microsoft Teams).
Strong interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Adept at handling sensitive information with discretion and professionalism.
Demonstrated success in driving employee engagement and managing communication during periods of organizational change.

Nice To Haves

Master’s degree in a relevant field.
Experience in a mid-size organization.
Knowledge of employee engagement metrics and analytics.

Responsibilities

Develop and implement an internal communication strategy that supports the organization’s goals, mission, vision and values.
Partner with senior leadership to deliver key organizational messages and initiatives effectively.
Evaluate communication needs and identify opportunities for continuous improvement.
Create, edit, and manage high-quality content for various internal channels, including email, intranet, newsletters, presentations, videos and town hall meetings.
Ensure messaging is engaging, accurate, and aligned with the company’s tone and brand voice.
Work closely with executives to craft speeches, presentations, and messages for internal events and announcements.
Serve as a trusted advisor, providing coaching and guidance to leaders on effective communication strategies.
Foster a culture of transparency and open communication by facilitating two-way communication between leadership and employees.
Conduct surveys, focus groups, and feedback sessions to assess the effectiveness of internal communication and employee engagement initiatives.
Lead internal communication efforts during organizational changes and introducing new initiatives.
Partner with HR to ensure employees are informed, supported, and aligned with the change process.
Oversee internal communication platforms and tools, ensuring they are effectively utilized and regularly updated.
Leverage technology and analytics to measure the impact and reach of communication efforts.
Partner with HR, Marketing, IT, and other departments to align messaging and coordinate internal campaigns.
Act as a liaison between departments to ensure consistency and clarity in communication.