Head of Institutional Credit Management - ICM

Citi•New York, NY

2d•$250,000 - $500,000•Onsite

About The Position

The Head of Institutional Credit Management (ICM) is a critical Managing Director (C16) level executive role reporting directly to the Chief Client Officer. This pivotal leadership position is responsible for competitively positioning Citi by driving the development, execution, and continuous optimisation of an end-to-end wholesale credit underwriting and management platform. The incumbent will serve as an execution-oriented leader, ensuring that the highest quality control standards for wholesale credit analysis and portfolio monitoring are consistently met across the enterprise. By establishing and monitoring critical production and control metrics, the Head of ICM will drive credit and portfolio actions, and safeguard the firm's capital while enabling business growth. Operating within Citi’s Client Organisation, Institutional Credit Management consists of a global workforce of approximately 3,000 professionals. The Client Organisation is dedicated to empowering client growth through a deep, anticipatory understanding of client needs, using the full breadth of Citi's global product capabilities. Within this framework, ICM serves as a best-in-class, first-line-of-defence (in-business) organisation. The mission of ICM is to deliver a seamless, end-to-end wholesale credit management platform in close, collaborative partnership with Citi's lines of business, independent risk management, and key corporate functions. This ensures a unified, firmwide approach to client strategy, segmentation, and coverage, delivering consistent, high-quality services in all geographies.

Requirements

Minimum of 15 years of risk or risk-related credit work experience within major global banking or financial institutions.
Deep knowledge of wholesale credit portfolios.
Deep knowledge of credit workflow systems.
Proven track record of executing monitoring strategies and priorities across diverse lines of business and geographies.
Strong ethics.
Unwavering integrity.
Courage to address difficult issues transparently and in a timely manner.
Exceptional decision-making capabilities under pressure and tight timelines.
Outstanding verbal and written communication skills.
Ability to deliver compelling presentations to senior executives, board members, and regulatory authorities.
Sophisticated global perspective.
Strategic mindset capable of translating future market possibilities into breakthrough organisational strategies.
Ability to lead large-scale, cross-border teams.
Ability to take a holistic and broad view when addressing systemic issues.
Agility in navigating evolving regulatory landscapes.
Ability to guide the organisation through rapid technological advancements.
Effective management of a large team.
Ability to foster a high-performance culture.
Ability to ensure alignment with strategic objectives and growth aspirations of Citi's wholesale businesses.
Effective stakeholder management.
Deep collaboration skills.
Ability to manage interactions with external stakeholders, including government bodies, regulatory agencies, and clients.
Ability to build strong internal partnerships.
Ability to interact regularly on complex credit and risk issues with the Board of Directors, the Chief Executive Officer, the Executive Management Team (EMT), and cross-franchise leaders.
Ability to instill trust through honesty, integrity, and authenticity.
Ability to balance the competing needs of multiple stakeholders.
Ability to lead senior-level client relationships and negotiations.
Ability to foster significant cross-business and cross-functional alignment to meet shared corporate objectives.
Rigorous management of credit risk.
Adherence to firm policies and regulatory standards.
Personal responsibility for addressing, managing, and successfully discharging material regulatory requirements.
High level of constructive engagement with global regulators.
Proven ability to collaborate effectively with internal control functions, such as Internal Audit and Fundamental Credit Risk (FCR), as well as external auditors.
Deep event and crisis management expertise.
Ability to guide the organisation through complex geopolitical events, business continuity disruptions, cybersecurity threats, and data privacy challenges.
Ability to ensure operational resilience under pressure.
Ability to work closely with the second line of defence Risk function to ensure all operations are in accordance with wholesale credit policies.
Excellent technology skills.
Deep, practical understanding of credit workflow systems.
Sophisticated grasp of evolving technology trends.
Ability to integrate real-time data feeds for dynamic risk monitoring.
Ability to implement predictive modeling for risk forecasting.
Ability to drive innovation in credit management processes and systems.
Ability to offer credit capabilities powered by artificial intelligence and machine learning.
Ability to collaborate with business and technology partners to implement solutions.
Ability to use advanced analytics for predictive credit insights.
Ability to enhance cybersecurity measures.
Ability to capitalize on opportunities for disruptive change to maintain Citi's competitive advantage.
Ability to drive operational efficiencies and achieve operational leverage.
Ability to ensure the ICM platform can effectively support increasing business volumes and evolving wholesale lending activities.

Responsibilities

Develop, execute, and continuously optimize an end-to-end wholesale credit underwriting and management platform.
Ensure the highest quality control standards for wholesale credit analysis and portfolio monitoring across the enterprise.
Establish and monitor critical production and control metrics to drive credit and portfolio actions.
Safeguard the firm's capital while enabling business growth.
Deliver a seamless, end-to-end wholesale credit management platform in partnership with lines of business, independent risk management, and key corporate functions.
Ensure a unified, firmwide approach to client strategy, segmentation, and coverage.
Lead large-scale, cross-border teams with a sophisticated global perspective and strategic mindset.
Drive growth and transformation by anticipating future market shifts, navigating evolving regulatory landscapes, and guiding the organization through technological advancements.
Nurture a culture of adaptability and continuous innovation.
Actively identify future skill gaps and provide reskilling opportunities.
Manage a large team, foster a high-performance culture, and ensure alignment with strategic objectives.
Manage interactions with external stakeholders, including government bodies, regulatory agencies, and clients.
Build strong internal partnerships and interact regularly on complex credit and risk issues with the Board of Directors, Chief Executive Officer, Executive Management Team (EMT), and cross-franchise leaders.
Balance the competing needs of multiple stakeholders, lead senior-level client relationships and negotiations.
Foster significant cross-business and cross-functional alignment to meet shared corporate objectives.
Rigorously manage credit risk and adhere to firm policies and regulatory standards.
Address, manage, and successfully discharge material regulatory requirements.
Maintain constructive engagement with global regulators.
Collaborate effectively with internal control functions (Internal Audit, Fundamental Credit Risk) and external auditors.
Guide the organization through complex geopolitical events, business continuity disruptions, cybersecurity threats, and data privacy challenges.
Ensure operational resilience under pressure.
Work closely with the second line of defence Risk function to ensure all operations are in accordance with wholesale credit policies.
Possess excellent technology skills and a deep, practical understanding of credit workflow systems.
Integrate real-time data feeds for dynamic risk monitoring.
Implement predictive modeling for risk forecasting.
Drive innovation in credit management processes and systems, offering credit capabilities powered by artificial intelligence and machine learning.
Implement solutions using advanced analytics for predictive credit insights.
Enhance cybersecurity measures.
Drive operational efficiencies and achieve operational leverage.
Ensure the ICM platform can effectively support increasing business volumes and evolving wholesale lending activities.