Global Legal and E&C Operations,Head of Innovation and Enablement
About The Position
The Global Legal and E&C Operations (GLEC), Head of Innovation and Enablement (Senior Director) is a highly strategic senior leader within the GLEC Operations Team. This role is responsible for designing and executing the function’s global technology, automation, and AI strategy in close partnership with DD&T. The position is accountable for maximizing the value and adoption of the GLEC core technology ecosystem, including platforms that enable and enhance key legal and ethics & compliance workflows such as matter and case management, eBilling, contracting, IP, investigations support, reporting, and knowledge management. The Senior Director ensures the function operates as a modern, data-driven, and AI-enabled organization by leading platform strategy, integrations, data governance, and user adoption, while driving large-scale transformation initiatives in collaboration with DD&T, Security, Privacy, Finance, and other key stakeholders. Success in this role requires deep expertise in legal and risk technology, strong people leadership, and a proven ability to deliver cross-functional innovation and continuous improvement at scale.
Requirements
- Minimum of 12 years of experience in legal and/or ethics & compliance technology, operations, and/or product management.
- Bachelor’s degree required.
- Expert experience in data insights and analytics, and data visualization.
- Hands-on leadership experience with multiple systems for common legal and compliance platforms, Microsoft 365 Copilot, and SharePoint.
- Strong experience in AI/LLM enablement.
- Demonstrated success in leading tech transformations and driving adoption.
- Deep understanding of core legal and E&C processes across contracting, IP, litigation, governance, data preservation, litigation/investigations support, and knowledge management.
- Strong understanding of APIs, integration patterns, and data modeling.
- Strong program management and change leadership skills.
- Excellent executive communication, stakeholder management, and senior-level presentation capabilities.
- Ability to collaborate during or lead cross-functional initiatives and partner with senior stakeholders.
- Experience leading teams and developing high-performing talent.
Responsibilities
- Develop a highly strategic, long-range vision and translate it into actionable technology, AI and data insight initiatives in partnership with DD&T.
- Own development and execution of a multi-year function technology & AI roadmap, with a focus on optimizing AI and innovation in areas such as workflow and portfolio visibility, intake/triage/automation, AI solutions, IP lifecycle management, CLM automation, matter/case management, legal hold, records management, Microsoft 365 Copilot, and SharePoint.
- Develop and lead the function’s AI strategy, including practice area specific solutions and Microsoft 365 Copilot use cases, with appropriate governance and risk controls.
- Create an “AI Center of Enablement” for the Function to support new use-case ideation and onboarding.
- Build scalable automation, self-service experiences and process optimization.
- Evaluate where cross-system integration will drive efficiency and insight.
- Deliver training, office hours, playbooks, and adoption measurement.
- Own end-to-end operations and performance of the Function’s technology ecosystem, including performance monitoring, issue remediation, release management, and vendor relationship oversight.
- Build the Function’s data and analytics foundation by connecting data across systems.
- Deliver dashboards for cycle times, metrics, asset portfolios, legal hold compliance, case trends, program effectiveness, and AI usage; Contribute to the function’s overall performance dashboard.
- Oversee sourcing, contracting, vendor management, and ROI/value tracking across the Function’s technology portfolio, in partnership with DD&T.
- Partner with IT, Privacy, Security, and Procurement to set governance for prompt usage, model behavior, data boundaries, and responsible AI deployment.
- Build and mentor a high-performing operations team with clear roles, competencies, and career paths.
- Define operating rhythms, service levels, and training programs for systems and related processes.
- Foster a culture of accuracy, accountability, customer service, collaboration and continuous improvement.
Benefits
- medical, dental, vision insurance
- a 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- a tuition reimbursement program
- paid volunteer time off
- company holidays
- well-being benefits
- up to 80 hours of sick time per calendar year
- up to 120 hours of paid vacation for new hires
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What This Job Offers
Job Type
Full-time
Career Level
Senior
