Head of Implementations

Melita Group

11d

About The Position

For more than 30 years, Melita Group has helped small and mid-sized employers solve the complexity of HR, Employee Benefits, and Payroll. We combine deep expertise with a modern technology platform to deliver outsourced services that let our clients focus on growing their businesses while we handle the operational backbone of their workforce. We're a results-driven, high-integrity organization that holds itself accountable to its promises. Our clients stay with us for years (often decades) because we treat their success as our own. As we scale, we're investing heavily in technology, automation, and AI to raise the bar on what an HR outsourcing partner can deliver.

Requirements

• A natural problem-solver who thrives on navigating complexity and driving clarity.
• A systems thinker who excels at bridging workflows across multiple internal teams.
• A leader who brings operational rigor, and a relentless focus on delivering real, measurable impact.

Nice To Haves

• Experience in SaaS, professional services, HR tech, or related industries preferred, but not required.

Responsibilities

• Lead all new client onboardings across HR administration, payroll, benefits, and leave of absence services.
• Own the outcomes: time to live, client satisfaction at go-live, and clean handoffs to ongoing service teams.
• Partner closely with our internal technology team on platform configuration, data migrations, and integrations across systems including Salesforce and client facing technologies including ADP, Paylocity, Rippling, and others.
• Ensure technical setup is scalable, reliable, and built to last.
• Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions.
• Be the connective tissue that ensures what was sold is what gets delivered.
• Lead annual planning for the implementations function, including capacity modeling, technology investment priorities, and alignment with Melita's broader product and service roadmap.
• Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. Melita is actively building an AI-forward operating model, and this function is a priority area for investment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed