Head of Human Resources

SERVEXO • Gardena, CA

1d • $90,000 - $90,000 • Remote

About The Position

We're hiring an HR Manager to lead our HR function and a team of three HR professionals supporting a fully remote security and staffing operation. Reporting directly to management, this role blends strategic leadership with hands-on execution. You'll partner with leadership on workforce planning, compliance, and people strategy while staying directly involved in the day-to-day operations of recruiting, payroll, benefits, and employee relations. The ideal candidate has prior HR leadership experience in the security or staffing industry and understands the unique demands of high-volume hiring, multi-state compliance, and client-driven workforce management.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field — OR equivalent professional experience
• 7+ years of progressive HR experience, with 3+ years in an HR leadership or management role
• Direct experience managing an HR team of 3 or more
• Prior HR experience in the security, staffing, or contract workforce industry
• Hands-on full-cycle recruiting experience, particularly for administrative or operational roles
• Deep working knowledge of federal and multi-state employment law
• Hands-on experience with payroll operations (Paycom strongly preferred)
• Proficiency with HRIS platforms and project management tools (Monday.com a plus)
• Demonstrated ability to balance strategic thinking with hands-on execution
• Strong communication skills, including executive presence and client-facing capability
• Available to work Monday–Friday, 7:00 AM – 3:30 PM Pacific Time, from a home office in Texas
• HR leadership role : 7 years (Required)

Nice To Haves

• SHRM-SCP, SPHR, or equivalent senior HR certification
• Experience supporting a fully remote or distributed workforce
• Multi-state HR operations experience
• Experience with high-volume hiring (50+ hires per year)
• Familiarity with union environments or collective bargaining (if applicable to operations)
• Prior experience reporting to ownership or senior management

Responsibilities

• Directly manage a team of three: Benefits Coordinator, HR Generalist, and Payroll Coordinator
• Provide coaching, performance management, professional development, and accountability across the team
• Set team priorities, allocate workload, and ensure execution against organizational goals
• Conduct regular 1:1s, performance reviews, and team meetings
• Make hiring, promotion, and termination decisions for the HR function
• Partner with management on workforce planning, organizational design, and people strategy
• Develop and execute HR initiatives aligned with business priorities
• Advise leadership on employee relations, organizational changes, and compliance matters
• Establish and maintain HR policies, procedures, and the employee handbook
• Report on HR metrics, headcount, turnover, and workforce trends to management
• Oversee the recruiting department for compliance, ensuring hiring practices, documentation, background checks, I-9 verification, and onboarding meet federal and multi-state legal requirements
• Directly recruit for administrative positions when openings arise, managing the full cycle from job posting through offer
• Partner with Operations and Administration leadership to assess administrative hiring needs and define role requirements
• Ensure recruiting processes for security officer roles remain compliant and consistent across the team
• Oversee payroll operations in Paycom, ensuring accuracy, timeliness, and compliance
• Oversee benefits administration, including open enrollment, vendor management, and plan design input
• Ensure compliance with federal and multi-state employment law (FLSA, FMLA, ADA, EEO, ACA, ERISA, state-specific wage and hour laws)
• Lead investigations into employee relations issues, harassment claims, and policy violations
• Manage HR-related audits, reporting, and regulatory filings
• Partner with Operations and Administration leadership on staffing strategy and workforce needs
• Support client-facing matters related to staffing, escalations, and workforce planning as needed
• Serve as a trusted advisor to management and leadership on people-related decisions
• Oversee HRIS administration, ensuring data integrity, reporting capability, and process optimization
• Drive process improvements across recruiting, onboarding, payroll, and offboarding
• Ensure proper use of Monday.com and other HR tools across the team

Benefits

• Medical, dental, and vision insurance — employer covers 50% of premiums
• 401(k) retirement plan (no employer match)
• Paid time off and holidays
• Fully remote work environment
• Direct partnership with leadership and visible business impact
• Opportunity to shape and grow an HR function in a fast-paced operational environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager