Head of Guest Experience

BP•Louisville, KY

6h•Hybrid

About The Position

The Head of Guest Experience is a member of the US Convenience & Mobility leadership team and will own merchandising, buying, proprietary food and beverage. Duties include full P/L. Short- and long-term corporate planning along with cross-functional leadership with Operations / Marketing / HSE&C /Accounting / Construction/ HR. Ownership of all GFRS vendor relationships.

Requirements

Bachelor’s degree in Marketing, Supply Chain or related field
Ability to manage multiple priorities
Strong planning and organizational skills
Ability to set appropriate goals and realize accomplishments
Ability to synthesize information and draw actionable conclusions from it
Strong analytical skills
Excellent leadership and management skills
Ability to generate trust and build alliances with team members
Ability to communicate effectively and professionally with all levels of management

Nice To Haves

Agility core practices
Agility core practices
Agreements and negotiations
Analytical Thinking
Business Acumen
Commercial Acumen
Communication
Continuous Improvement
Continuous Learning
Creativity and Innovation
customer and competitor understanding
Customer centric thinking
Customer data knowledge
Data Analysis
Data visualization and interpretation
Decision Making
Digital Collaboration
Digital Fluency
Industry knowledge and advocacy
Integrated pricing
Knowledge Sharing
Leading transformation
market
Negotiation planning and preparation
Offer and product knowledge

Responsibilities

Play a key role in defining the integrated proprietary food and beverage, merchandising, and buying.
Own and deliver the P/L across merchandising, proprietary F&B and partner with operations to deliver store performance.
Develop and implement Merchandising/Proprietary Food and Beverage/Buying strategies/tactics that differentiate brands from competition as a top convenient destination
Maintain an awareness of and evaluate the effectiveness of current industry and product trends to stay relevant to the C-Store Shopper
Research and analyze sales information to identify market trends, especially to attract new guests and transactions to the store
Analyze sales, internal feedback and historical data to influence product placement decisions
Drive the development of compelling brand-specific offers for consumers within the store including product assortment, product mix, and pricing
Oversee a team of category managers focused on all product categories within the store including NAPB, COS, beer, wine, tobacco, Proprietary F&B, GM, Private Brand, and car wash.
Own all of the GFRS vendor relationships and oversee a team who will facilitate vendor negotiations and negotiate on categories
Partner with the marketing team in the development and execution of strategic merchandising initiatives
Develop and implement the Proprietary F&B strategy by leading the R&D / Innovation teams through offer development, testing and operationalize through multiple channels across network and across multiple brands.
Set clear and challenging goals that inspire the organization to improve performance, tenacious and accountable in driving results
Take risks using data and input from others to foresee possible threats and unintended circumstances from decisions
Recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance
Ensure personal and team compliance with BP's Code of Conduct and demonstrates strong leadership of bp's Values & Behavior