Head of GTM Operations, Servicenow.org

ServiceNow•Chicago, IL

7d•$174,850 - $288,500•Hybrid

About The Position

The Head of GTM Operations, ServiceNow.org, will play a pivotal role in the overall success of our nonprofit business unit. They will be responsible for designing and implementing strategies and overseeing operational aspects of the sales organization, ensuring efficiency, while driving the strategic growth and maturity of the business. This role requires a leader with a deep understanding of sales processes across the revenue operations cycle (demand/pipeline, forecasting, post-sale), partner management, and business scaling. This role will serve as a trusted advisor to the Group VP ServiceNow.org and the main operational lead for a diverse range of strategic planning and business operations functions with a special focus on revenue growth, KPI achievement, and resource management.

Requirements

10+ years of experience in sales and/or sales operations within a software sales organization (enterprise SaaS)
Demonstrated success in scaling operations for a high-growth tech company
Strong understanding of sales operations, enablement and SaaS metrics
Proficiency with CRM platforms, reporting/analytics tools and software’s
Strategic thinking skills and the ability to translate big picture strategic goals into actionable plans
Strong analytical skills, strong data-driven decision-making capabilities
Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
Ability to adapt and thrive in a fast-paced, dynamic environment with competing priorities

Nice To Haves

Experience with the nonprofit sector a plus

Responsibilities

Collaborate with the GVP ServiceNow.org in setting and driving organizational vision, strategy revenue and workforce plans
Use data-driven insights to improve, evolve and implement GTM Strategy based on market conditions and overall company priorities.
Translate strategy into actionable steps in partnership with the Sales Leaders and extended team members, to instantiate the NOWSell sales methodology.
Support adoption of: GTM / Customer Segmentation, Quota Setting and Compensation, Account / Territory Planning, Pipeline Management, Forecasting, Renewals, Win/Loss Analysis, Sales Enablement, Reporting / Dashboards
Analyze sales performance metrics and KPIs, identifying areas for improvement and ensuring continuous optimization of sales strategy
Identify, initiate and run integrated sales plays across Sales, Marketing, GSD and Partners to accelerate NNACV in core solution areas in partnership with Product Marketing
Develop and manage the operational budget, ensuring alignment with strategical goals
Work cross-functionally across sales and all other functions (marketing, finance, product, etc.)