Head of Growth

Dialpad • San Ramon, CA

13d • Hybrid

About The Position

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI -driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Growth Leader, you’ll own acquisition, activation, retention, monetization, and referral for self-service customers across Dialpad’s suite of products. You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact. You will be responsible for continually improving and optimizing our online signup and expansion flows, and will act as the connective tissue between our growth strategy and execution. This position reports to our Chief Operating Officer and has the opportunity to be based in a U.S. hub site, including San Ramon, CA, Denver, CO, Austin, TX, or Tempe, AZ.

Requirements

• 10+ years of experience in growth or product-led growth roles at B2B SaaS companies.
• Strong understanding of user analytics, experimentation, and growth metrics.
• Expert knowledge of digital marketing performance principles and analytics tools.
• Exceptional analytical and problem-solving skills, with a data-driven mindset.
• Ability to build strong relationships with both technical and business stakeholders.
• Deep understanding of growth loops, virality, and user engagement drivers.
• Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment.
• Technical literacy at a level to understand the codebase enough to assess the difficulty of execution; coding competency is a plus.

Responsibilities

• Own growth performance across the entire self-service funnel, from acquisition and signup through activation, expansion, and retention.
• Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell.
• Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact.
• Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions.
• Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results.
• Select and implement tools for A/B testing, behavioral analytics, and customer communication.
• Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value.
• Evangelize a growth culture and risk-taking, communicating effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations.

Benefits

• We believe in investing in our people.
• Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed