Head of Global Retention- Senior Director/VP (Hybrid- NYC)

Broadridge•New York, NY

1d•$185,625 - $298,625•Hybrid

About The Position

The Head of Global Retention leads Broadridge’s approach to retaining and growing its existing client base. The role builds a clear, consistent, and scalable retention strategy to protect revenue, improve renewals, and support long-term growth. Working across internal teams and regions, this leader strengthens how retention is managed throughout the business—from identifying risk early to improving renewal planning and execution. The role brings structure, visibility, and alignment to retention efforts, enabling a more proactive approach to client value, risk management, and renewal success.

Requirements

Bachelor’s degree in Business, Management, Marketing, or a related field.
Leadership experience in client success, account management, retention, renewals, or revenue operations.
Proven experience building and scaling global operating models.
Demonstrated success leading cross-functional initiatives in a matrixed organization.
Strong experience with KPI development, scorecards, and performance management.
Executive-level communication and stakeholder management experience.
Enterprise leadership and cross-functional influence.
Strong strategic and operational execution capabilities.
Ability to align diverse stakeholders around common goals.
Analytical decision-making and performance management.
Deep understanding of client retention, renewal strategy, and account health management.
Strong communication and governance leadership skills.

Responsibilities

Lead development and execution of the global retention model, including governance, roles and responsibilities, scorecards, reporting, and review cadences.
Define and improve retention standards, frameworks, and playbooks across client segments, connecting renewal processes, client experience, escalations, executive engagement, and value realization.
Own risk segmentation and maintain a forward-looking view of retention and renewal risks, including contract expirations, commercial exposure, service concerns, client sentiment, product dependencies, and delivery commitments.
Partner with Segment Leads, PALs, Account Managers, and client teams to incorporate retention into account strategy, executive alignment, business reviews, roadmaps, and renewal planning.
Drive collaboration across GSMS, business units, and support teams to focus resources, act early on at-risk accounts, and remove barriers to successful renewals.
Track and communicate retention performance, trends, and root causes; help improve retention metrics, incentive structures, and account management and renewal capabilities.