Head of Global Public Relations

Feedzai

About The Position

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. Feedzai is seeking a Head of Global Public Relations to lead our external and internal communications strategy during an exciting phase of growth and innovation. This is a senior, hands-on role responsible for shaping how the world sees Feedzai, how our customers and partners experience our brand, and how our employees connect to our culture and mission. You’ll partner closely with our global PR agency, executives, and leaders across content, product marketing, and customer marketing to ensure our story is told with consistency, clarity, and impact. You’ll be expected to set the strategy and execute with excellence, working closely with agency partners and cross-functional collaborators.

Requirements

10+ years of communications experience, ideally in B2B technology, fintech, or financial services.
Proven success in leading high-profile PR programs and securing meaningful media coverage.
Strong writing, messaging, and storytelling skills with the ability to adapt tone for media, executives, customers, and employees.
Experience navigating sensitive issues, crisis management, and reputation strategy.
Collaborative leader who thrives in a fast-paced, cross-functional environment.
Comfortable being both strategic and hands-on; you can set direction, write the plan, and execute it.
Ability to build strong relationships with executives, subject matter experts, and external partners.

Responsibilities

Lead Feedzai’s global media relations strategy, working with our PR agency to proactively secure tier-one coverage, bylines, speaking engagements, and awards.
Anticipate communications challenges, identify opportunities, and position Feedzai as the definitive voice in AI-powered fraud and financial crime prevention.
Shape executive thought leadership platforms and narratives for key spokespeople.
Direct messaging to reinforce Feedzai’s reputation, visibility, and brand image across global markets.
Ensure consistency of brand voice and messaging across all communication channels and stakeholder groups.
Provide counsel on sensitive issues, reputation management, and crisis communications.
Act as a key stakeholder for Feedzai’s Life at Feedzai social media content.
Partner with content, product marketing, and customer marketing teams to develop clear, differentiated narratives for customers, analysts, and industry influencers.
Oversee communications around customer successes, joint announcements, and partnership news.
Lead internal communications to inform, inspire, and connect employees across geographies.
Partner with leadership and HR to reinforce culture, vision, and company priorities.
Manage executive communications for company-wide initiatives, events, and change management.