FCM Meetings & Events - Global Head of Operations (6-month Temporary Contract) - New York, NY

Flight Centre•New York, NY

7d•Onsite

About The Position

Step into a high-impact global leadership role where you’ll shape the future of Meetings & Events operations across FCM. As Head of Global Operations – M&E, you will drive consistency, efficiency, and customer excellence across an international network. This 6-month temporary contract is an opportunity to lead operational transformation, aligning strategy, technology, and delivery to elevate global performance and client satisfaction. You’ll partner with senior leaders worldwide to create scalable, high-impact operational models.

Requirements

Minimum 3 years’ experience in a similar leadership role
Strong experience in global operations, ideally within meetings, events, travel, or tourism
Advanced Microsoft Office skills
Experience with event management technology platforms
Strong analytical and problem-solving capabilities
Proven project management experience
Experience managing multiple stakeholders across regions or locations
Knowledge of travel, tourism, events, groups, and meetings industries
Excellent time management and organizational skills
Strong relationship-building and collaboration skills

Nice To Haves

Exposure to GDS systems is advantageous
Degree-level education preferred

Responsibilities

Define, develop, and execute global operational strategies and processes, balancing efficiency with regional nuances
Establish and oversee global KPIs and success measures for operational performance
Drive productivity, profitability, and customer satisfaction improvements across M&E operations
Support product and process implementations aligned with global strategies
Ensure consistent delivery aligned with global customer requirements
Collaborate with regional leaders, product teams, and operational stakeholders across multiple locations
Monitor, measure, and report on implementation KPIs and performance metrics
Lead and sponsor global business improvement and transformation initiatives
Act as executive sponsor on large-scale operational transformation projects
Drive performance and accountability across operational teams globally
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses